Negative Feedback

[samaroo]

I recently sold a audio mixer on Ebay for 'parts/repair' and listed the item with a starting bid of .99, which the item sold for plus $20 shipping. In the description I stated I had tested the 10 main inputs and the outputs and stated it could require cleaning which is why I listed the price so low. This particular mixer has around 70 inputs/outputs and I wasn't going to test all of them with such a low price and the disclaimer it was for parts or repair. The buyer received the item, and left a negative feedback without contacting me to give a chance to resolve the problem stating the outputs weren't working properly and didn't sound good. I contacted ebay 2x and they did not remove the negative feedback, stating I would need to deal with the buyer. My question is what more could I have done to accurately describe a item when it is listed as 'for parts/repair'. I just hit 1000 positive, and have been selling since 1999. I feel the past couple years ebay has done a great disservice to the seller and we are basically at the mercy at the buyer for any reason. My question what more could of I have done to accurately describe the item? I would have been better off scrapping it for metal, but, I felt someone would have been able to use it in its current state or fix it. 

[bonanza125]

You could have stated 30 day return and seller pays for shipping to help Ebay go for bat for you as far as the negative feedback. You did state "For Pairs/Not Working" so you listed the condition correctly. You could have said "I guarantee nothing."  I just think it's this particular buyer. This buyer had a certain expectation of this item and they fully do not understand what "For pairs/not working" truly means. You shipped them a product "For repair/not working" so there is no misleading. I would response to the comment stating that everything was stated accurately in the ad and the item was sold to them "For Parts/Repair"

[inhawaii]

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@samaroo wrote:

 My question what more could of I have done to accurately describe the item? 

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You could have a listing for a blue widget.

The title says it's a blue widget.

The description says it's a blue widget.

There are 10 pictures of a blue widget.

After receiving the blue widget, the buyer could file a INAD (item not as described) case saying   "I thought it was a red widget"  and could leave you negative feedback saying "I bought a red widget but the buyer sent me a blue widget."

That's just the nature of this business.

[tobaccocardyahoo]

You took a very large risk listing anything at auction for .99 if it cost $20 to ship.

The buyer probably expected to be outbid, and got this non-functional items and decided to punish you.

Way too many items for auction get only 1 bid. Way too many buyers place bids expecting to be outbid and do not get outbid. Many of them never pay for the item, but with Ebay requiring a payment method before bidding, you get negative FB instead of no payment.

You created a listing which had a high probability of going bad and it happened. Try not to repeat this problem.

[chevymontecarlo88]

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@samaroo wrote:

I recently sold a audio mixer on Ebay for 'parts/repair' and listed the item with a starting bid of .99, which the item sold for plus $20 shipping. In the description I stated I had tested the 10 main inputs and the outputs and stated it could require cleaning which is why I listed the price so low. This particular mixer has around 70 inputs/outputs and I wasn't going to test all of them with such a low price and the disclaimer it was for parts or repair. The buyer received the item, and left a negative feedback without contacting me to give a chance to resolve the problem stating the outputs weren't working properly and didn't sound good. I contacted ebay 2x and they did not remove the negative feedback, stating I would need to deal with the buyer. My question is what more could I have done to accurately describe a item when it is listed as 'for parts/repair'. I just hit 1000 positive, and have been selling since 1999. I feel the past couple years ebay has done a great disservice to the seller and we are basically at the mercy at the buyer for any reason. My question what more could of I have done to accurately describe the item? I would have been better off scrapping it for metal, but, I felt someone would have been able to use it in its current state or fix it. 

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You should not state that anything was tested or imply it may work. Include not working/for parts in the title and in the description. On these sales, I would communicate before you ship to confirm the buyer understands this item is sold for parts and/or repair.