Negative Feed back, help please

[mjsfineart]

I just recieved my first negative feedback.  I only have 30 feedback so far and the buyer was rude.  Told me to get new glasses.  I do art reproduction and he didn't like the colors on it and said it looked muddled in the middle.  I thought the painting came out good but still think it's not a good painting to begin with.  Buyer left Nagative feed back before opening a case to return.  I refunded his money on the spot.  I've been upset over this all day.  I tried contacting him to resolve the issue and asked if he could remove the feed back.  He said his feed back was a review and if I change my listing to reflect it as having a review he'd review the item instead and remove the feed back.  I have no option to do this.  The Buyer also insisted after he noticed he got a full refund that he wanted a return label anyways and that he didn't want my item.  Can I even do these things.  Is this normal?  I feel like the 1 negative feed back on my very small 30 positve feed backs is going to over shadow my account and make it impossible to start a ebay business.  Very discouraging that I can be talked to like this and have demands made that are out of my control.   I just hit the numbers last night for top rated seller status and am scared I will now loose it before I had a chance to get it.  I just don't know what to do.

[rw011164]

A negative hurts when it happens, but it really is nothing more than one person's opinion. You may find that there are many, many people here who do not put much stock into feedback. It is a rather subjective and antiquated system. There are some sellers who will even buy from a competitor just to harm their business. 

I would only be concerned as a buyer if I saw many negatives for the same problem. Negatives no longer count against your performance. I'm sure you'll be fine, you did right by your customer, that is what really matters

[greenpowerscience]

Happy customers do not leave positive feedback and customers who decline a package and do not even accept it LEAVE NEGATIVE even though they get a full refund and seller loses shipping. The new buyer mentality is "I want everything OVERNIGHT, I want to send it back if I change my mind, I want to use it for a week or so then return it and get all my money back." SELLERS ARE SCREWED unless you sell a bunch of cheap stuff that you can tell them to just keep and give refund, basically giving stuff away....