Negative Balance--Help Needed

[lux2394_57]

Today, a buyer requested a return because a component of the item they received was damaged in transit. My account now has a balance of -$315. I do not have the personal funds available to cover it, so the remaining alternative is that the amount of money I receive from any sale I make goes towards clearing the negative balance. I contacted Ebay customer service to ask if this meant I would have to fulfill orders without ever getting paid for them. Their explanation was that, once you clear the negative balance, you apparently are given the amount of money you were paid for the orders you fulfilled. I'm struggling to follow the logic here, so if anyone with any experience with this could help explain the process to me, I'd be grateful. 

[stephenmorgan]

eBay does have sort of a easy payment plan if you qualify.  Check it out, maybe it will work for you.

https://www.ebay.com/help/account/ebay-mastercard/ebay-mastercard?id=4995&st=3&pos=1&query=eBay%20Ma...

eBay Mastercard

How to apply for an eBay Mastercard

To apply for an eBay Mastercard, go to pages.ebay.com/creditcard and select Apply Now.

Some banks will charge you a Bounce Check Fee each time there is an attempted funds withdraw from your account if you have insufficient funds.

eBay will allow you to take care of the refund yourself and it is not a big deal.  Usually, they will reimburse their fees collected for the sale.  But sometimes if they must take care of a refund on your behalf (because you did not) then they may charge you their fees for the sale as well as expecting you to make a complete refund to the buyer. 

This refund can become very expensive if you are not careful.

[broto_64]

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@lux2394_57 wrote:

What I'm not understanding is their explanation . It was nonsensical. They told me that somehow, I would be getting the money I was supposed to be receiving from any other sales made in the meantime after the balance was cleared. That makes no sense if any money that comes in goes towards clearing the negative balance. In effect, it means that to clear the negative balance, I would have to sell items without ever getting paid for them. 

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They told you what they felt would get you off the phone, that is their goal, fast and timely "resolution." 

[broto_64]

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@lux2394_57 wrote:

I have several orders ready to be fulfilled, but I'd be getting precisely $0 from them. I might as well cancel the orders at this point. I don't see who in their right mind would willingly fulfill an order when they know they're not getting any money from it. I'm already struggling to make ends meet, and I'm not here to engage in charity. If I'm not getting paid, I'm not gonna bother going through the effort of packaging and going to the post office. I'd lose even more money on purchasing packing supplies. I don't see anything in it for me. If I fulfill these orders, I'll be even deeper in the hole, because money is going out, but none is coming in. 

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When you started selling on ebay you agreed to abide by their rules, the issue you are presently facing is clearly explained in the ebay user and seller agreement. The fact you failed to read or understand how this process works is your responsibility. Should you decide to shirk your responsibility then your days of selling here are over and from what I have heard it is a lifetime ban that most sellers have never found a way around.

[gb58]

It appears something has happened to OP's account, or is in the process of something happening. All his listings, last I looked there was 71 listings, are gone.

Also when you click on his feedback, I am seeing a message at the top that says, "oops there seems to be a problem loading the page", although you can still see the feedbacks left and his feedback rating.

It looks like in less than a month of signing up for ebay OP's days may be numbered.

He obviously has gone AWOL from this chat that he started.

[broto_64]

Oh ooops, and maybe I am wrong but it looks like this seller has been NARU'd, that or they "closed" their account after having deleted all their listings, although more likely the seller followed up on their threat to cancel pending sales and ebay took the appropriate action.

Sad, because ebay will still collect their $300+ and this seller will never again be able to sell here.

In fact it may affect the seller's family as well.

[gb58]

Looks like ebay has bounced him, because when you click on his listings, and then chose "sold/completed", nothing is coming up in a completed search either.

[candd205]

The point is, you have to pay the money you owe back, one way or the other.

If you don't pay the money back yourself, then yes they will take it from your future sales.

Also, if you don't pay what you owe, you will eventually be suspended and not be able to sell here any more.

Sorry this happened to you.

[stephenmorgan]

They seem to be gone.  That is too bad because their account could have been salvaged with a little effort.

[playwithitagaintoys]

I'll probably get banned for saying this, but op is clearly trolling everyone now, and everyone is playing along. No disrespect, but come on, this is 1st grade math Comprehension. 

[johnrj1226]

Suggestion list more items to sell on eBay since it seems you have zero current listings.

[johnrj1226]

Also you have had zero eBay orders in the last 90 days to fulfill,

[farmalljr]

I think of it like the seller spent their future earnings. Instead of holding the money in case of a return, they spent it. Now future earning have to pay for the past debt they now owe. They spent money for a sale they didn't actually have. 

No sale here is real, or realized, until 180 days passes. That sale can be reversed and you have to refund it. Like the sale never happened, you just held that money for a little while. 

[farmalljr]

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@gb58 wrote:

Looks like ebay has bounced him, because when you click on his listings, and then chose "sold/completed", nothing is coming up in a completed search either.

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Let this be a lesson to the readers of this thread, I guess. eBay doesn't mess around with sellers who won't fund their refunds, and sellers who just cancel sales. 

I guess it doesn't take owing much money to eBay before they bounce you. 

[theteamsetguy]

@farmalljr ,

I think there is more to this story than the OP indicated. I’m guessing the OP sold item and didn’t understand his responsibility under eBay’s MBG. The OP probably didn’t think he had to refund buyer because it was damaged by shipper and that shouldn’t be his fault. eBay probably had to stop in and refunded buyer and the OP never got his coffee machine back. 

[fern*wood]

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@theteamsetguy wrote:

@farmalljr ,

I think there is more to this story than the OP indicated. I’m guessing the OP sold item and didn’t understand his responsibility under eBay’s MBG. The OP probably didn’t think he had to refund buyer because it was damaged by shipper and that shouldn’t be his fault. eBay probably had to stop in and refunded buyer and the OP never got his coffee machine back. 

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I'm not clear if they received the machine back, but the OP did seem to know the buyer needed to be refunded---they just didn't have the money because they spent it and wanted to pay them in installments or something.

 I think the part that did them in was thinking they weren't going to benefit in other sales, since they felt they weren't going to get the money.  Nothing we said seemed to help their thinking about that.  They stated they had several orders to ship, but was wanting to just cancel them, since they felt the buyers were getting the items for free. 😕   If they cancelled them all, then nothing good was going to happen to their account.