Need to talk to eBay rep

[james.42]

How to I contact a real live eBay human being?

I have an issue that can only be addressed with

a living breathing person.

[ittybitnot]

Use the "contact us" link.  After you run around in circles for a while you should get a choice for a call back, or perhaps a chat.  It is Sunday, so don't get your hopes up.

Just be advised, that some (most) of the time the people you contact won't be able to help you anyway.  They will be real nice and sympathetic, but can't really fix or address situations where YOU are about lose some $$$$$$.   Their job is to tell you what you want to here, and protect EBAY at all costs. They might even give you inappropriate advice that will make whatever your problem is  WORSE.  

There are many knowledgeable people on this forum that can advise you if you care to share what the issue is.  At least you will  know what to expect once you get a hold of a eBay CS rep. 

Good luck. 

[reallynicestamps]

The Chat  (email) is better than talking on the phone.

For one thing, accents don't get in the way.I had a horrible time once with someone from Texas or Kentucky who did terrible things to innocent vowels.

You also end up with a written record of what you were told. Not what you think you were told.

Remember too that the eBay employees have not been working there long, and don't have any corporate memory.

Nor do most of them have any experience as sellers or much as buyers. 

[reallynicestamps]

The usual problems are:

Your buyer did not pay.

• The Resolution Centre at the bottom of this page allows you to open an Unpaid Item Dispute after 96 hours (48 if you are in the USA). The buyer then gets 96 hours to pay up or the transaction is ended and you get your FVF (transaction fees) back.

Your buyer has not received his purchase.

• If you cannot prove, with a tracking number, that the item was delivered, you will be refunding.
• Even if you can show the shipment has been sent. You need Proof of Delivery, not of shipping.

Your buyer says the item is Not As Described.

• Even if you tested it before shipping, it could break or die in transit.
• Even if you have a No Returns policy, you do NOT have a No Refunds policy.

You have not been paid. Your payment is on Hold.

• Because you are a new seller, your buyer's cleared payment will be Held for up to 21 days against your customer's satisfaction.
• You can shorten this by providing proof of shipment.
• It's not personal, it is a Buyer Protection policy.

Is your problem not one of those?

[toysaver]

"I have an issue that can only be addressed with a living breathing person."

Not all eBay customer service employees fall into that category.  At the least post the issue here and somebody might be able to help.   EBay has protocols for most problems.

[bimm_corp]

@james.42 

>How to I contact a real live eBay human being?

Go here,

https://www.ebay.com/help/policies/selling-policies/selling-practices-policy?id=4346

Scroll to the bottom of the page and click on the "Have us call you" link. The cautions and caveats listed by other posters on this thread apply. HTH.

[chgru_5659]

Yes. I think the same as you

[lamber9347]

Any issue you have on this platform can be resolved by following the procedures posted. You just won't like what you get and that's why you "think" speaking to a CS rep will give you a different outcome. It won't, it's purposely designed this way. Best of luck to you....

[darwen8]

E bay reps are on permanent Vacation sorry , try back in a year or so !  You can have phone bank employees from the Philippines reading from a script call you back , with little command of the English language .. might as well be talking to a wall .. 

[hiszi-73]

Exactly right
Thanks for answering. 🙂

[hiszi-73]

I applaud your decision and wish you well. And I admire your tidy house... wish I had one. Good luck. 🙂

[annadryl]

The phone reps ebay hires are just phone center people that aren't necessarilly people that use ebay. I had a roommate that did that for a bank, she had a half day training and a half day supervised and was then suddenly an "expert" on that company. Really, she just had scripts.

I have had great assistance from ebay reps on FB. They were knowledgeable, capable and very nice. Took care of my problem. Twiter is an option as well (haven't tried). Good luck~

facebook.com/eBayForBusiness

twitter.com/eBayForBusiness