Had a buyer purchasing MK scarf from me some time ago. The whole transaction with shipping is about $40.
In a couple of hours after the scarf was shipped I got two messages from the buyer, two minutes apart. In one - she was asking to cancel the sale. In second, two minutes later - she was asking to ignore her request and please ship the scarf. I replied that that I could not have cancelled it anyways because the scarf was already shipped. The reply "thank you" was received from the buyer.
Once the scarf was received, the buyer opened a return request with "changed my mind" which I approved right away. Wait for it... wait for it... 15 minutes later she closed the return request with the note "never mind, I will keep it and give it as a present"
Now a week later, she sends me a message asking if she could please return it because she is in financial trouble.
How do I end this nightmare? Can she even open another case after closing the fist one on her own? What is the right thing to do here?
