eBay

modulok! · ‎02-27-2020

(This is a posting ID). About 6 months ago I lost the ability to view my service metrics. When I go to view them, it shows the proper page for a super brief nano second then goes to an error page ("It's not you it's us"). I've tried different browsers. I've tried clearing my cache and cookies. Nothing helps. It's always the same...It's not you it's us. Can anybody help me see my service metrics somehow?

pburn · ‎02-27-2020

Which operating system are you using? Which eBay platform?

modulok! · ‎02-27-2020

I'm using Windows 10 on a laptop. I'm not sure what you mean by Ebay platform (I'm a US seller using the .com ebay site).

pburn · ‎02-27-2020

@eburtonlab

Ideas?

pburn · ‎02-27-2020

@modulok! wrote:
I'm using Windows 10 on a laptop. I'm not sure what you mean by Ebay platform (I'm a US seller using the .com ebay site).

Good. By platform, I mean either the desktop version or the mobile app. Since you're using a laptop, you'd be using the desktop version.

eburtonlab · ‎02-27-2020

@pburn

My knowledge of the seller side of things is pretty tenuous -- not having actually sold anything. I can load the link for an instant, but then I get an error page, either because I am not on Seller Hub, or because I have no sales.

https://www.ebay.com/sh/prf/service-metrics

Is it possible for a US seller to see sales on the Canadian site using Seller Hub there?

Is there a non-seller hub link to see the same data?

Is there a way to get that data from the eBay app?

An alternate link that leads to a subset of the data that might provide further links if the problem is with the overview page?

pburn · ‎02-27-2020

All good questions.

@modulok!

Check out the questions/ideas in the previous post. They might help resolve your issue . . .

bar-29368 · ‎02-27-2020

@modulok!

In the seller hub click on my ebay all selling. Once back to the generic ebay selling page hover over the account tab and select seller dashboard.

See if you can see your metrics on that screen.

modulok! · ‎02-28-2020

I use the classic My Ebay and not the Seller Hub. Is that the issue here, I mean does one need to use the Seller Hub to view one's service metrics? Here is how I was able to see my service metrics up until about 6 months ago:

In My Ebay, I click the link "Switch to new selling overview" which brings up a page called "My Ebay Selling Overview". On this page there is a section of links under the heading "Quick Links" where I click the link "View Service Metrics". But that link only brings up the Service Metrics page extremely briefly then goes to the "Its not you its us" error page.

I don't even know how to get to Seller Hub (how do you do that?). If I am able to get to the Seller Hub is there an option to be able to return to the classic My Ebay page as I really don't want to be without that page?

bar-29368 · ‎02-28-2020

Try typing this url and then save it as a bookmark.
https://www.ebay.com/sh/prf

If you're in the Seller Hub you can get back to the generic all selling page view by selecting view my ebay selling from the Shortcuts menu