NEGATIVE FEEDBACK
Item description/advertisement posted by us the seller on eBay: PHOTOS TO SUPPORT (if needed)
GRUEN WEST GERMAN QUARTZ TORTOISE SHELL AND BRASS ALARM DESK CLOCK
Pre-owned * * possible trade-in, customer return, estate sale item, inventory liquidation. Not functioning at time of listing, with known & unknown issues and is Sold As Is For Repair or Parts We make no claim. What you see, is What you get, UNLESS NOTED
PHYSICAL CONDITION: EXCELLENT
VERY RARE ITEM AND NOT FOUND ANYWHERE(NEW OR USED), AT THIS TIME.
THIS IS A VERY RARE & HARD TO FIND CLOCK, IN THIS CONFIGURATION. ONLY 2 FOUND, BUT IN WHITE, NOT TORTOISE SHELL
NOT TICKING (unknown reasons) AND A KNOB TO THE TIME SET FUNCTION IS BROKEN.
THE BEST DEALS, SELECTION AND SATISFACTION PER OUR CUSTOMERS
DIMENSIONS: Case 78mm; Length 95mm; Depth including base 40mm.
SOLD AS IS (NO WARRANTIES EXPRESSED OR IMPLIED). NO RETURNS
THIS ADVERTISEMENT/SALE RESULTED IN THIS REVIEW
We ordered a clock, when we received it, it didn't work at all - tried contacting the seller but their only comment was "no returns and no refunds" - extremely unprofessional and very misrepresented - selling products that don't work and then not accepting them back.
Communication that led up to it.
New message from: BUYER |
The clock does not work! Tried several new batteries but it doesn't work. - how do I receive a refund! |
|
RESPONSE
Hello,
NO REFUND/RETURNS.
PLEASE re-read our advertisement, and you will clearly have all your questions answered. This item is SOLD AS ADVERTISED.
Respectfully,
The team
ANSWER
New message from: BUYERGreat! |
| |
RESULTS – NEGATIVE FEEDBACK
HERE IS EBAY’S LAST RESPONSE TO US WANTING THIS FEEDBACK REMOVED, after 4 attempts with AI & 2 live conversations resulting in agent admitting “they see the problem, and most likely will get it removed”. Then escalating it to a higher agent, assuring us of positive results with-in 48 hours.
NOT . . Still there and this was the last response from eBay (we believe AI generated).
Hello Frank,
Thank you for contacting eBay customer service, this is ***** and I received a request that you need assistance regarding the item you sold to your buyer "******". I can see that you want the related feedback removed as you did your best to resolve this buyer's concern and I commend you for that.
First and foremost, I appreciate how you have been patient in sorting this out with the buyer. As a seller myself, I fully understand the impact of negative feedback on a seller's ability to attract buyers. Please be reminded though that your feedback rating is not included in the parameters of measuring your seller performance rating.
As soon as the case was assigned to me, I immediately did a careful review of your transaction and saw that this feedback still portrays the buyer's experience.
For us to proceed with your feedback appeal, we recommend you send a message to your buyer today and ask more about their concern and how they would like this to be resolved. You may consider offering a partial refund or replacement as well.
Rest assured that offering these alternatives doesn’t mean you lost a sale but rather, you are merely acting in your capacity as a responsible seller to ensure that your customers are happy and to enable us to remove this feedbacks and attract new customers.
You may also consider sending them a feedback revision request. This way, instead of removing it completely, the buyer can change the feedback into a positive one and may also include their experience on how you made things right for them. While doing that, you may reply to your buyer's feedback.
On the side note, if your buyer's unable to change their feedback using the feedback revision form, you may simply let us see the agreement between you and the buyer on the eBay messages. As long as the buyer agrees to remove the feedback, we will definitely proceed with it.
Again, thank you for contacting eBay customer service. I'm confident that I have explained what happened on the case to the best of my knowledge. Thank you for choosing eBay as your online selling platform and have a great day!
Kind Regards,
EBAY you’ve got to be kidding. Is this what our sales commissions paid to you get us? Is this what 24 years of loyal membership gets us?
If this negative feedback DOES NOT VIOLATE YOUR POLICY, then we (along with other members, other people,) can’t believe that lies, slander, degrading and misrepresented accusation are, and will continue to be supported by eBay customer service or its management.
WE WELCOME EVERYONE’S COMMENTS AND OPINIONS. We also ask eBay to correct/direct/instruct us in what we did to get this feedback, but even more important what do we do to not receive something like this again.
We want to thank, in advance everyone who reads this and give their input, positive or negative, and resulting in an awareness that impacts them.
Respectfully,
24 year Member
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
