My turn I guess to get hit with the "I didn't receive my item"

[odditiesandantiquities1]

A customer who bought an antique gaming counter pendant is claiming she didn't receive the item. John and I do all the packaging together to ensure that every item gets to the right person as well as having two eyes on each parcel shipped.

She hasn't said if the package was damaged but she did say that I sent her a cheap little plastic angel. So she did get the item. The "cheap plastick little angel" is a pendant box for Christmas. Darn I am furious. I've  reported her on the grounds of misuse of Buyer protection. What else can I do now but just wait?

[the_fancy_fox]

Did you tell her to open the angel? Sometimes buyers need a little hand holding.

[penguins_dont_fly]

Did you kindly point out that the plastic angel is, in fact, the packaging for the item? Did you gently suggest that they open the angel?

[emerald40]

I agree with above poster.

Maybe it would be better not to include the angel but to put it in a clear package so the buyer can see it is in there.

But with this buyer a simple open the angel as the pendant is inside should correct the problem.

[bocaboca2010]

I agree I might have been baffled too.   There are times when I am smart and times when I am well below the brilliant scale.

[lookng2015]

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@the_fancy_fox wrote:

Did you tell her to open the angel? Sometimes buyers need a little hand holding.

---

That was my first thought as well. She probably didn't realise the angel was a "gift box"

[Anonymous]

Sorry that happened to you. It's a buyer's market. The good news, however, is that the buyer provided you with the opportnity to post nice clear photos of something very beautiful that you sell just in time for Christmas 😉

[a_c_green]

I'm confused... is the buyer claiming an Item Not Received dispute or a Not As Described dispute? If the former, what does your tracking show? If the latter, are those photos the item that was sent, or photos sent to you by the buyer?

The ID showing in the image watermarks is that of a seller of decorative knickknacks from China; it's definitely not a vintage item.

EDIT: Aaargh... okay, I think I see what's going on now... the answer is in the second photo, which I missed. 

Any further word from the buyer yet? 

[lookng2015]

The photos are the "gift box" the OP uses for her small jewellery items at Christmas.

[tdumonde2014]

So rather than reach out and help your buyer, you report them. Buyers are constantly hearing about scamming sellers sending a bead or cheap bracelet instead of their iphone, and I suspect that your buyer thought that they had been scammed. A proper response would be to let them know that the "cheap little angel" was a gift box and their item was inside the gift box. Reach out to them and resove this issue.

[18704d]

There was a thread here about a year ago,

A seller sent an item that didn't come with a box, so they put it in another item's box for better protection.

So they put Item A in a box which was for Item B.

Their buyer filed a NAD saying they got Item B, which isn't what they ordered.

The seller took the return, opened the Item B box and found Item A sitting happily inside.

So, they buyer didn't even bother to open the box, because they could already see

that the seller had sent the "wrong" item.

fwiw,

Lynn

[lookng2015]

I remember that one. It was a little box that said christmas lights or something lol

[retrose1]

Anytime you send a cutsie, freebie extra with the item, it will come back to bite you later.

And bites result in defects and account damage on ebay.   And soon that account damage will result in you paying an extra 4% to ebay later.

I'd save my money and just ship to ebay buyers on a card in a ziplock.  If you want to toss in a cheap chinese trinket box, leave the item out of it.

[emerald40]

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@retrose1 wrote:

Anytime you send a cutsie, freebie extra with the item, it will come back to bite you later.

And bites result in defects and account damage on ebay.   And soon that account damage will result in you paying an extra 4% to ebay later.

I'd save my money and just ship to ebay buyers on a card in a ziplock.  If you want to toss in a cheap chinese trinket box, leave the item out of it.

---

I look at it from a different point but I understand what Rose is saying.

I ordered something for the holidays.  The buyer sent a free gift, a cross.  She probably thought it was a nice gesture, but I am Jewish and really did not want that in my home.  Nor would I disrespectfully throw it in the trash.

So throwing in a free gift could cause a problem.  

I remember way back a buyer actually dinging a seller, not because of the item sent, but because he did not like the gift.

That is why it is better, imo, to only send what was ordered.

[southern*sweet*tea]

WHY  on earth did you report the buyer???

******

"Dear buyer,

The plastic angel is actually a gift box. If you will open the angel, you will find your <insert item> inside. Sorry for any confusion this may have caused.

Yours,

Seller"

******

If I were expecting a nice pendant and received a plastic angel in return, I'd be confused as well.