I sold and shipped an item. According to the tracking information (first-calss mail), the item was moved by the US postal service, and it was scheduled for the final delivery by the local carrier to a home in a small town. The last entry is that the item was taking for its delivery by the local post office. There is no final scan of the item showing that it was delivered.
One week later, ... the buyer opened a case against me saying that he did not receive the item.
ebay customer service made a decision in his favor and charged me a full refund to the buyer. The buyer gave me a NEUTRAL feedback.
I appealed saying that the item was shipped, and was likely delivered without the final scan at the buyers's house. These things happend.
On 20 Mar 2023, Alliyah, ebay customer service representative sent me reply
"... we are unable to verify that the item had been delivered. If a buyer has not receive their item and we do not have proof of delivery, then a full refund is due to the buyer since the tracking number uploaded on the case shows no update since February 22, 2023. Based on the information gathered, we will consider item as lost in transit since tracking has no update for more than 10 days."
Should I assume that ebay seller's protection program does not work and that ebay will choke but will NOT pay for a gray case woth $17?
