eBay

veedooshop · ‎10-31-2020

Recently i got scammed by a guy, claimed i shipped the item no described but scammer is scammer, because scammer always has trace.

he bought an sample on Sep 30th, 2020 using ebay id but same paypal account and shipped to:

PORTAGE, MI 49024

This sample item was delivered on Oct 2nd, 2020, and knew it's what he wanted then you ordered this listing in 150 quantity of same item ($150) but another listing on Oct 2nd, 2020 right after received the sample using another ebay id but same paypal account and shipped to ups mail box:

PORTAGE, MI 49002

so he believed no one know what he did as he used different ebay account and shipping address to order sample and bulk item, then he returned an box of trash using ebay prepaid return label claiming item not described, of course it was paid by seller "me", then yes, ebay system has returned tracking number and fully refunded, finally he stolen my item and i lost the products, paid shipping and returned shipping.

i actually shot video for all returned products from opening the package which is over $100 value, especially wholesale, just protect myself for scamming:

i submitted video and appeal, it was funny that i lost the case, then this guy laughed at me for uploading the video after i lost case and said are you fbi.

ok, then by his request, i filed internet crime complaint on fbi site against him, and told ebay, ebay asked me to upload the case doc, and finally i won the case, was refunded by ebay and negative was removed by this scammer, however i am not sure why ebay still allow this guy to sell as as cross state online scamming is federal crime.

this guy is same using two ebay id to scam, and wish other seller beware, especially sold in bulk quantity.

bimmerpc1 · ‎11-01-2020

@pburn wrote:
@tellmemama wrote:
If a decision was already made, how on earth can eBay not protect the seller in MP if the buyer does a charge back?

That's the $64,000 question here.
If a buyer files a chargeback dispute with his/her credit card issuer, the sole arbiter/decider of the outcome of that chargeback is the credit card issuer. They back their customers' claims approximately 99.99% of the time. eBay doesn't have a say in that outcome. They may provide some further information to "defend" the seller, but it is ultimately the credit card issuer's decision whether to honor their customer's claim, and there's nothing eBay can do about it.

Caveat: There are probably circumstances in which the credit card issuer reimburses their customer out of their own funds rather than debiting the seller's funds. I would have no particular information about that. Conversely, it's possible eBay would reimburse the seller for the debited funds. Judging from Managed Payments' policy of charging the seller $20 for a successful chargeback, I'd be surprised if they do that, though.

As time goes by, and Managed Payments has been the rule of law for some time, we'll probably read more threads about sellers' experiences with these kinds of situations, and we'll be able to identify patterns of how these kinds of things are being handled.

PM me and we'll arrange for the payment of that $64,000. 😂

There are three scenarios where eBay offers MP sellers protection for chargebacks, provided the seller produces internet trackable delivery confirmation to the buyer's ZIP:

1) Transaction not recognized/ambiguous

2) Item not received

3) Unauthorized transaction

In most of those cases, eBay will refund the buyer out of their own pocket and release the funds hold back to the seller.

There is one scenario where the seller will always lose the chargeback (and likely the merchandise):

1) Item not as described

Note, PayPal disputes and chargebacks look the same in MP, although PP disputes seem to resolve faster (a few weeks for PP, versus months with CC issuers).

Also note, eBay holds the funds from the moment the chargeback is issued however they've been releasing them back to the seller after 30 days in cases where the chargeback is still not resolved.

tellmemama · ‎11-02-2020

@pburn wrote:
@tellmemama wrote:
If a decision was already made, how on earth can eBay not protect the seller in MP if the buyer does a charge back?

That's the $64,000 question here.
If a buyer files a chargeback dispute with his/her credit card issuer, the sole arbiter/decider of the outcome of that chargeback is the credit card issuer. They back their customers' claims approximately 99.99% of the time. eBay doesn't have a say in that outcome. They may provide some further information to "defend" the seller, but it is ultimately the credit card issuer's decision whether to honor their customer's claim, and there's nothing eBay can do about it.

Caveat: There are probably circumstances in which the credit card issuer reimburses their customer out of their own funds rather than debiting the seller's funds. I would have no particular information about that. Conversely, it's possible eBay would reimburse the seller for the debited funds. Judging from Managed Payments' policy of charging the seller $20 for a successful chargeback, I'd be surprised if they do that, though.

As time goes by, and Managed Payments has been the rule of law for some time, we'll probably read more threads about sellers' experiences with these kinds of situations, and we'll be able to identify patterns of how these kinds of things are being handled.

PM me and we'll arrange for the payment of that $64,000. 😂

Once again I understand that but you still haven't addressed my question. Before managed payments, there were two "separate" companies dealing with disputes. So oftentimes if the buyer lost on eBay, s/he could still try again on PAYPAL and then again with the credit card company. So in this brave new world, if a case is opened in MP and decided in the sellers favor, what happens if the buyer then tries to do the credit card charge back? I'm well aware that most CC companies always back the buyer. But in this case does eBay back the seller? I think I know how it would go but with everything all in one place, how a transaction played out is supposedly there for eBay to review. No more message from PAYPAL stating "well we can't see what happened on eBay", right?

And of course bimmer is right that it all goes out the window with INAD. Except we all know sellers rarely win those in the first place. So I repeat, there would be no reason for the buyer to do a chargeback when eBay has made the seller issue a refund. I agree we'll learn more as MP use continues but until then, we won't know until we do.

So I won't be writing out your check just yet.

Joe

bimmerpc1 · ‎11-02-2020

@tellmemama wrote:

So in this brave new world, if a case is opened in MP and decided in the sellers favor, what happens if the buyer then tries to do the credit card charge back? I'm well aware that most CC companies always back the buyer. But in this case does eBay back the seller?

There is no specific guidance on this, but there are a few threads about it in the MP group (if you have access), and eBay's official line is that they must answer all chargeback requests and they have no control over the decisions of the third party CC issuer. Historically, Ebay also has not explicitly stated what is covered by Seller Protection under a chargeback (this may have changed in the new MP documentation of the past few months - haven't looked yet). The guidance in the earlier post comes from the experiences of high volume MP sellers in the program since the beginning.

A return request being closed by eBay or the seller (for example, the seller declines a buyer's return request outside of the seller's returns window and beyond the ebay 30 day MBG window) does NOT preclude the seller from exposure to a chargeback. Neither does any of the information that may have come to light in a previous return request. Buyer opens an INR case on eBay and the seller provides proof of delivery/closing the case? The buyer can still initiate a chargeback that eBay will entertain and the seller will have to answer. The exception is if the seller offers free returns/eTRS and a return is completed with a partial refund - after 10 business days without the buyer appealing it the seller appears to be entirely off the hook.

pburn · ‎11-02-2020

@tellmemama wrote:
But in this case does eBay back the seller?

I DON'T KNOW! I already said:

"As time goes by, and Managed Payments has been the rule of law for some time, we'll probably read more threads about sellers' experiences with these kinds of situations, and we'll be able to identify patterns of how these kinds of things are being handled."

@tellmemama wrote:
So I repeat, there would be no reason for the buyer to do a chargeback when eBay has made the seller issue a refund.

Good grief. Again, I already stated:

"You are correct. My bad--I read that the OP won the appeal and was reimbursed, but I quite wrongly assumed the money would have been taken back from the buyer and not out of eBay's pocket. Apologies."

How many times are we going to revisit this?

tellmemama · ‎11-03-2020

@pburn wrote:
@tellmemama wrote:
But in this case does eBay back the seller?
I DON'T KNOW! I already said:

"As time goes by, and Managed Payments has been the rule of law for some time, we'll probably read more threads about sellers' experiences with these kinds of situations, and we'll be able to identify patterns of how these kinds of things are being handled."

@tellmemama wrote:
So I repeat, there would be no reason for the buyer to do a chargeback when eBay has made the seller issue a refund.
Good grief. Again, I already stated:

"You are correct. My bad--I read that the OP won the appeal and was reimbursed, but I quite wrongly assumed the money would have been taken back from the buyer and not out of eBay's pocket. Apologies."

How many times are we going to revisit this?