@shehara_dilshan
The community boards are a place where you can ask questions or get advice from very experienced and knowledgeable sellers/buyers. eBay staff does not read these boards.
Try using Facebook or Twitter, that worked for me.
You can send an email message to eBay. Not sure if email is working. It is hit and miss due to COVID-19. I just used it on Aug 11, 2020 and got a reply and solution to a problem I found here on eBay. I was shocked. I used it again on Aug 26, 2020 and got a call and they took care of an eBay issue.
Here is the link:
https://www.ebay.com/help/account/contacting-ebay-customer-service/contacting-ebay-customer-service?...
The email option is at the bottom of the link. Or you can reach out to customer service using social media:
eBay on Facebook
eBay on Twitter
Social media worked for me. I received an answer and resolution to my issue fairly quickly. The CSR ended up calling me. It wouldn't hurt to leave a contact number.
You can also try to get phone support by visiting any help topic page, scroll down to the bottom of the page to the call back option. Click on the option and you should get a message that you will get a call back with the estimated time.
Be advised that this option is not available 24/7. If you try a time that is not eBay’s normal business hours the option may not be there or your call back will be take longer. I recommend trying this option in the morning California time.
Hope this helps!
