My Performance Rating by EBay

[liawrig.nq8rdwqa3]

I'm never late mailing out a package.  I have setup handling for 2-3 days.  And I assume the below standard means I'm not selling enough for Ebay's standards?  Good thing I don't have a store!!!

[mypalrocco]

This person has been provided over and over with the "defect rate" answer. There's no way that each person answering didn't see the previous person answering the same thing. I think he gets it...defect rate, got it, defect rate. DEFECT RATE.

[chapeau-noir]

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@mypalrocco wrote:

This person has been provided over and over with the "defect rate" answer. There's no way that each person answering didn't see the previous person answering the same thing. I think he gets it...defect rate, got it, defect rate. DEFECT RATE.

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Yes, the posts are repetitive but they seem to be resistant to any further information. 

[coffeebean832]

@liawrig.nq8rdwqa3-

This link will take you directly to the full report for your defects. What does it say?

https://www.sps.ebay.com/sd/reports/defect?evalType=ESTIMATED_FUTURE&programs=US

This link will take you directly to the full report for the transactions eBay is qualifying as late.

https://www.sps.ebay.com/sd/reports/shipping?evalType=ESTIMATED_FUTURE&programs=US

[liawrig.nq8rdwqa3]

I don't pay much attention to seller hub dashboard things.  I really don't.  Every now and then I'll see something that doesn't make sense, and EB is failing to keep up with the times with these "defect rates" and seller performance ratings.

I don't know another site that has this **bleep**.  Maybe Amaz, but it's with their FBA and pro sellers.  Not the occasional seller.

I sell across platforms and EB is the last one I use to list **bleep** - and only when I'm doing a fire sale.  And got stale stock that has to move.  So I think the execs at EB need to revisit this defect rating **bleep**.  It's 1990s and not up with the times of today.

[chapeau-noir]

Performance standards ARE common to all sites.  I sell on four different sites (and have sold on more in the past) and they all have performance standards.  Because eBay is so large with so many transactions they also deal with a higher instance of bad sellers (and buyers) they may be more detailed, but everyone has them.  On no site that wants to keep buyers can you have slacker sellers.

[luckythewinner]

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@liawrig.nq8rdwqa3 wrote:

Nobody's perfect:  It's a false defect rate.  I'm never late with mailings.  I don't have returns/refunds.  And when I do it's because the delivery service broke the breakable item.  

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Nothing you mentioned in this post causes a defect. There are only two ways to get a transaction defect: 

1) Disputes closed without being resolved by the seller

2) Seller-initiated cancellations

Both of these are entirely within your control, and further you must have at least 2 defects before it can affect your seller rating.

If you drill into the detail on your dashboard, it will tell you exactly which transactions had defects, and what caused the defects. 

The fact that you cannot be bothered to understand how eBay rates you does not make these defects "false". 

[gotta-have-it-collectables]

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