My Listings aren't populating

[c4pinc]

A number of products that I've listed aren't populating on Ebay. I've had one instance of it them showing up for a day or two before completely disappearing from search results. I don't have local pickup as an option, but it use to be custom LTL shipping. Since then, I've revised it to be economy shipping, as it's the shipping option that's worked for my listing that are actually searchable and active.

However, this is to no avail and Ebay has been less than helpful. They've acknowledged that it's a problem and that they don't have a timeline of when/if this issue has a fix or will be fixed. It's be a wholly frustrating experience.

http://www.ebay.com/itm/VoltRay-Solar-DC-Powered-Refrigerator-11-1-cu-ft-/112396940822?ssPageName=ST...

This is an example listing of a product I have that's not listing but is active.

[southern*sweet*tea]

I just did a search for solar refrigerator. The listing you posted is showing up in the 11th spot and the 6.1 model is in the 12th spot using a best match search. That said, newly listed items can take up to 24 hours for a listing to appear in search. 

[megadestroyers]

Searched, and found, both your VoltRay fridges. 

[c4pinc]

Thanks for confirming,

On my end, it doesn't show that it's listing and as an additional kicker, it doesn't show as active when I'm looking at my user id. It only shows 5 (out of my 11) active listings.

I've also checked from other computers and other users ids... It's strange and slightly frustrating to know that it's only kind of working for other people. (I can't see my own stuff)

[c4pinc]

I looked into it, it turns out it was something to do with one of our internet providers. Which... is not reassuring to know. I've tried it on my cellphone and it shows it there (different network provider). The case examples fron other people points to the fact that it is listing... on most internet providers I suppose.

I'll have to dig a little deeper to find out what/how and provider is limiting my search results and what shows up even in my user id.

[dhbookds]

@c4pinc

That listing shows:

Item location:

Lagrange, Indiana, United States

 Ships to:

United States See exclusions

The id you are posting on is from Canada, so the item won't show on it because you ship only to US......

[pjcdn2005]

Exactly!  The op will see all of their listings if they change their location on the search page from Canada to the US.

[c4pinc]

I'm on the .com website and not viewing it from the .ca website. That doesn't make any sense for it to block me off regionally if none of the shipping and address details on my account is related Canada, but to our US office. I had a user from the UK message me that they were able to look up the listings as well as some other Canadian users (browsing .com), so reigon blocking from viewing can't be the issue.

To top it off, it works on some devices on some networks but it's not exclusively the same each time, albeit consistant (ie. different devices on the same network will display different results for some reason).

[dhbookds]

Op........... as others have said, your refrigs show up to US buyers.........  if  I change my shipping destination to Canada on the shipping page of  another listing, then go to "view your items"  they won't show up....  Which only stands to reason.....why show an item to shoppers of a country to which an item won't be shipped?

How/where you are viewing may or may not effect the shipping.......right  now you are using a Canadian account to post.......I can see that going to your feedback page.....  If you view "my" listings......ie click on my picture thingy and then on "view listings", you won't see any listings because I don't ship to Canada.........

People in other countries can view the items, IF they are asking for shipping to the countries to which the items are shipping (on the shipping page)......ie they use a freight forwarder in the US.... OR they have the item number of the item........it will be shown to them but the shipping will say "seller does not ship to UK, please contact him for shipping info"........

Put my listing 122448859799 into search box to see that.  (note to mods.........NOT an invitation to buy)

On another note.....

http://www.ebay.com/itm/MC4-Branch-Connectors-UL-Approved-/112197372432?var=&hash=item1a1f7c0a10:m:m...

This item shows a $22 shipping charge to the me in the US from Indiana.....can't help but wonder if that is a mistake.  You also state you will ship to Canada and Mexico, but no shipping is specified......

I may have further confused you........and there may be other issues since you seem to think there is something with your providers, but this is how things normally work on ebay........