Lately, in an attempt to gain SOME control over the onslaught of INR cases I am receiving during Covid, I have begun asking buyers who open frivolous INR cases to close them. A frivolous case would be when tracking says "out for delivery" or "available for pickup" as opposed to an actual delivery problem.
When I respond to these INRs, I upload tracking and write a message like this:
"Hi - I'm sorry you're having trouble with USPS. Can you please close this case you opened against me? Tracking indicates that your package is waiting for you at your local post office because you requested a hold-for-pickup when you placed your order. If you have any questions, please call or visit your post office. If you have any questions for me, please feel free to send me a message in ebay messenger by clicking my user name. Thanks."
Is there anything against policy with this? Without knowing, I imagine there could be only benefits when a buyer closes an INR case versus letting it expire eventually. This is at least something I can do in a process where I am otherwise helpless to circumstances beyond my control.
To be honest, I'm at my wits end with all these INRs from buyers who can't be bothered to check tracking, for simple delays when tracking says "Your order is arriving late" or some such thing, in combination with the fact that I am punished for these things, which are beyond my control.
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