Mouse over zoom not working.

[frankxx7]

I never had this problem before. I called ebay a couple of times. The reps keep telling me that I need to purchase gallery plus. They are clueless and have just told me that they will report the problem. Thanks in advance.

[badwolf12]

@frankxx7 Mouse over zoom is working just fine. Your photos are too small to meet the zoom requirements. 

http://pages.ebay.com/seller-center/listing/create-effective-listings/take-great-pictures.html#quali...

Your listing photos will be automatically enabled with a free zoom/enlarge feature on the view item page if they are high enough resolution. We recommend photos be between 800-1600 pixels on the longest side (height or width). Images less than 800 pixels on the longest side will not have this feature enabled.

[do.you.read.me]

It has to do with the pixel size of your photos....there's been recent threads about this.

The larger the photos, the more they can be zoomed. If you list the smallest allowed pic, it will not zoom.

[siayan]

Thanks for answering this. I always wondered why some listings didn't zoom.

[frankxx7 · Accepted solution]

Thank you! I called ebay 3 times. Each time they told me I had to purchase gallery plus. Then they said they would submit a ticket. This the 3rd time I've come to this forum and have gotten an immediate and correct answer.

[frankxx7]

Thank you!

[joshgeorgeart]

I listed two items tonight with images ranging from 2000-3000, and the zoom feature still did not work.  I selected the gallery plus box below the images when I was creating the listing.  

Does the zoom feature take a few hours to start to work?

I've sold on ebay since 2009, and this is my first problem with this issue.  Im completely confused.

[flipwedge57]

as are we-this is still the case and am wondering why this is? Never happened before-is a great function for buyers to make informed purchases

[patd3283]

Maybe this applies, from an Auctiva email:

• The supersized image page is going away but we are currently working on a replacement––so stay tuned.
• As a result of eBay’s new link policy, we can no longer link to the Auctiva supersized image page. We are looking into a solution to replace this feature, however there will be a period of time where “super size” isn’t available. In the meantime, we will remove all supersized image links for new and already active listings, so that all Auctiva links and features will be 100% compliant with eBay’s link policy.

[lebonaventure]

I purchase the Gallery Plus option frequently since I like to sell coins and customers need the fine details. My photos are always at least 1200 x 1200 and I have never encountered the magnification not working before. This problem started 3 days ago and eBay support says they're aware of the issue but have no idea when it will be resolved. All seven listing that I put up less than 3 days ago are experiencing this identical flawed behavior. The Gallery Plus magnify feature works just fine when I preview my listings before posting them, but they fail to work once the auction is live. This feels like bate and switch (although I know it is not intentional). I have already paid for the feature and I get only so many free listings per month. This is not cool!