eBay redesigned this page: https://www.ebay.com/fdbk/leave_feedback
A pop-up now appears. If you had FB comments you always used you can no longer access the quick auto-fill list that browsers saved for you. I'm pretty sure @mr_lincoln is one of the sellers that liked using browser auto-fill for FB on that page.
You can no longer X items (like cancelled sales) to remove them from the list.
This is what the pop-up looks like from the seller's side:
With this page switching to a pop-up for each item, there is no longer a "quick" option for a seller to leave a lot of feedback at once unless they use automatic feedback or use bulk feedback with the same [up to 5] stored comments for every buyer from the seller hub orders page.
As a buyer I don't have any purchases waiting for FB today to confirm, but I suspect this means the work-around to avoid leaving a forced star rating product review as a buyer will no longer work. @eburtonlab
Here's a buyer > seller feedback screen. It looks (?) like the star review can be x'd away.
Lemme know if you'd like more screens, step-wise.
@gurlcat wrote:Here's a buyer > seller feedback screen. It looks (?) like the star review can be x'd away.
You can X out the info box, is that what you mean?
On your screen there is no asterisk next to 'How would you rate this item?'. See below for a contrasting item where the product review is not optional.
Select a rating (pos or whatever), type in a comment, then see if you can submit the FB or if the button is grayed out unless you leave a required star rating product review like this:
I initially thought you'd have no problem leaving FB without filling out the product review since there is no asterisk next to that field indicating it's required @gurlcat , unlike the above screenshot. But then I noticed there is no asterisk next to 'Tell us what you think' in your screenshot either, and that's always been a required field. So your screenshot could be a programming error where they forgot the asterisks. Or perhaps they intentionally ditched the asterisks and instead chose to use '(optional)' next to optional fields as that's also different between your screenshot and mine.
Here is how it looks from the Buyer side, using the "leave feedback" link at the bottom of my feedback page:
It appears that the "rate this item" is no longer optional.
@ckimodog wrote:Exactly, we're the sellers, not the producers. Ugh!
I'm probably being naive here (especially because I don't sell very many new items) but when I saw this new feature I guessed it was yet another example of eBay having a good intent but bad execution. Like to address the problem of buyers negging sellers for aspects of an item that the seller had no hand in (and if they were so dissatisfied they could return it rather than smear the seller). So it seemed to me eBay was trying to compartmentalize the buyer's reaction; give them a way to give official separate feedback for two completely different aspects of their experience.
But when I look at that screen what I see is plenty of potential for the exact opposite outcome. And I don't mean the star mandate. -Sure I do agree it should not be required, in fact buyers shouldn't be forced to complete any particular feedback component if all they want to do is address this or that one. But what I find particularly unfortunate is the placement, the order, of these components. By wedging the mandated item star review between the positive, neutral, negative SELLER rating above, and the comment box below, it could absolutely give a buyer the impression that their item satisfaction is definitely supposed to be part of which of the top cartouches they select (pos, neut, neg), and then the comment box is where they can explain either or both of the two selections they just made. But that won't do anything about the mathematical impact of the seller review, on that seller's % score.
With that framing, if the buyer's level of item satisfaction is far more profound than anything else about the transaction, they might base their response to ALL THREE required feedback components on that. -Give a positive score, 5-star review, and glowing comments for a purchase of Razzle Dazzle car wax because man their car shines like a bass boat now! (but the seller is dropshipping from Amazon or Walmart, and didn't even reply to the buyer's question before the purchase, but that's all forgotten now). Or they could give a negative score, 1-star review, and scathing comments because the wax made their car look worse than before (and even that could be because they didn't read the directions, and oh by the way the seller did everything perfectly).
This confusion would be especially true for newer buyers who don't remember the pre-star mandate, and/or buyers who are clueless about third party platform commerce, like they just think they are buying "from eBay" rather than from a regular person, a senior citizen trying to pay bills that exceed their SS checks, a single mom trying to avoid eviction when child support checks inexplicably stop (that's me right now!) or whatever.
And yeah that was already a hazard before the star mandate! But if eBay's intent was to force the buyer to see item satisfaction as a distinct and separate thing to quantify, they sure made that clear as mud by putting it square in the MIDDLE, between the parts where they're to quantify and qualify how the seller performed!
@wastingtime101 Is that what you meant when you said
or is there some way I'm not aware of, where item star reviews now figure into the math of seller metrics???
And while I'm at it I guess I should make sure I'm not mistaken about this: Pre-owned item transactions don't have this feature in feedback, right?
