Monthly Chat Update

[community_team]

Hi sellers,

We wanted to let you know that we're making a couple of updates to the way we communicate site changes and topics with our sellers. We've decided to retire the monthly chat’s current format. Instead, we will schedule our chats with eBay staff around timely updates and recent changes. Moving forward, we will host the chats in the Buying & Selling boards depending on the appropriate topic, and you will have a week to submit your questions.

 As always, our Community team will be focusing on keeping you updated and addressing any questions or concerns you may have in the meantime. 

We know staying up to date is important, so we recommend attending our quarterly eBay Seller Check-In. Register for Spring Seller Check-In here. This way, you'll be able to hear from eBay executives and staff and ask any questions you may have in real time. Don't worry, we'll still be providing educational content and useful tips through our Announcements and What's New posts. 

As always, 

Thank you for being a part of the eBay community

[brightlightbookseller]

There never was one I'm aware of.

[mam98031]

I asked the same question before they closed that thread, but they didn't answer.  IDK when or where to find the answers either.

[my-cottage-books-and-antiques]

My guess is they'll reopen this thread and put the answers here, or they'll at least reopen it with a link to wherever they are posting the answers.

They never stated a day when they would respond, just that it would be this week. And, this being ebay, they can just as easily move it to next week (with or without informing us first).

[mam98031]

Maybe.  Still they never answered the question and we are all left to guess.

[somanypostcards]

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@somanypostcards wrote:

I can read the questions asked in the first change to monthly chats about Terapeak Product Research, but I do NOT know where to go to see the answers or even to find out when and where the answers are scheduled so I can ask follow up questions if necessary.  Please tell me how to find the link to the online chat where the previously submitted questions are answered.

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Today I discovered the answers to my questions.  Go to the pinned discussion in Selling, ASK ME ABOUT: Product Research (formerly known as Terapeak), to see the 5 answers provided to questions.  It is locked, so you can't ask additional questions.  I do NOT see an improvement with this new version of monthly chats, especially since no follow up dialogue is allowed.

[mam98031]

I agree.  It seems clumsy to me at best.