eBay

lucid-inspirations · ‎02-12-2018

Hi guys:

I have a buyer who purchased a new Barbie Doll that was shipped more than 4 weeks ago. It was shipped via the Global Shipping Program. It was delivered 3 weeks ago.

Buyer messaged me today stating that she just opened it because she was on vacation, and the dress is covered with mold (and attatched pictures). Buyer claims that the package was dry with no water damage to the box.

My initial thought is--if you let a package sit in Australia (were the temperature has been over 80 F and nearly 80% humidity) for 3 entire weeks--then yeah, darkness, heat, and humidity can definately cause mold. Cardboard is not airtight or watertight afterall, so humidity can enter. This seems to be to be the buyers fault.

Though this items was shipped vis GSP. I supposed it's possible when eBay / Pitney Bowes repackaged the item some moisture could have gotten inside. So perhaps I'll file a GSP claim.

What are your thoughts?

lucid-dreams · ‎02-12-2018

Update: I called Anchor Store support. They stated that all GPS items are inspected before shipment, and for sure the item would have been sent back if there was mold. I was instructed to have the buyer start a return and then I should contact eBay and they'll close it out without fault to myself.

thallidguy · ‎02-12-2018

wrote:
Update: I called Anchor Store support. They stated that all GPS items are inspected before shipment, and for sure the item would have been sent back if there was mold. I was instructed to have the buyer start a return and then I should contact eBay and they'll close it out without fault to myself.

Good. That's as it should be. Regardless of whose fault this was (or if there was actually a problem at all), the GSP is supposed to be responsible, not you.

ittybitnot · ‎02-12-2018

I was instructed to have the buyer start a return and then I should contact eBay and they'll close it out without fault to myself.

Please be sure to come back and tell us if that really works. Buyer claims SNAD, hopefully the GSP/eBay deal won't throw you under the bus.

richardwillardcollection · ‎02-12-2018

ship things like that in a sealed plastic bag, and make sure the item is bone dry. Items like this I let sit next to the heater all night before wrapping, like records and such that have cardboard, not saying this was your fault, just unfortunate for the buyer, you should try to make the buyer happy if you can, not saying how, but the buyer has to be happy with the item, so you should adjust price I think on this one. GSP might be at fault here, but shipping clean dry items in sealed plastic is a good habit to get into.