eBay

selecttech · ‎02-01-2019

Good morning

I am hopeful, based on senior staff comments, that the spring update addresses these type of returns with further seller protections:

Reason for return: Doesn't work or defective
Comments: Hello, The case is very flimsy for my child. I would like to imitate a return.

Unfortunately, sellers like us deal with these return reasons that damage our seller metrics leading to the higher % fee threshold. This is a "Just didnt like it" return reason and not a "defective" reason. Either way our returns are free so using a false reason only damages a seller account.

Maybe just a "report it" that can get it struck through with A.I. software. Im sure its a great deal of back end work, but will keep the marketplace fair for both parties.

Just my thoughts.

fern*wood · ‎02-04-2019

@myjunqueyourtreasure wrote:
Well they already changed the cancellation process so that a buyer doesn't have to have a "reason". I mean why bother as sellers are "expected" to allow a cancellation anyway?

I truly do wonder where the return issue is headed. I read somewhere that changes are coming. It is clear that ebay wants no part of returns or litigating returns, so eliminating reasons altogether is logical. All changes lately have put more of the burden, if not all of it, on the sellers so I guess we shall see.