Missing parts or pieces

[emmadoozer2003]

I sold a streaming device.  The buyer is requesting a refund because the manufacturer of the device no longer supports an app on the streaming device.  The buyer requested a refund as "missing parts or pieces".  However, he received all of the parts and pieces.  The problem is NOT that he is missing parts or pieces.  The problem is that he did not do his homework before he purchased the item.  Ebay tells me that their policy is that if a buyer selects "missing parts or pieces", they automatically win and should get a refund (whether or not they actually received all the parts and pieces or not).  I am stunned.  This is literally what the Ebay agent just told me.  So at this point, anyone can indicate "missing parts or pieces", and even if they acknowledge that they received everything and that their "evidence" is for a different issue, they have a so-called "valid" reason for the return.  Does anyone see a problem here?    Doesn't this support/encourage fraud on a large scale?  

[southern*sweet*tea]

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@coolections wrote:

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@emmadoozer2003 wrote:

I sold a streaming device.  The buyer is requesting a refund because the manufacturer of the device no longer supports an app on the streaming device.  The problem is that he did not do his homework before he purchased the item.  

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So you sold someone a streaming device that is out of date and cannot be used. You think the buyer should have researched and not bought it if he knew it was out of date and cannot be used ? This is one big problem with Ebay.  It was up to YOU to research and list or not.

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I normally agree with a lot of what you say, but I've got to disagree with this.

I have a Roku box, it's a few years old, but still "in date". I use it often. There are literally thousands of apps available for it. A lot of the apps change often - some are even discontinued.

I would think that in a case like that, then YES it is up to the buyer to know if an app is going to work or not.

Do you really think a third party seller is going to know if an app is going to be available at any given time on a streaming device? 

Do you really think a big box retailer is going to know if an app is going to be available at any given time on a streaming device?

Do you really think the device manufacturer is going to know if an app is going to be available at any given time on a streaming device? 

If you do, you're delusional.

[bin2500]

That happened to me with some room fragrance refills. The buyer purchased and because the refills didn't fit their warmer they immediately claimed the items as counterfeit. We went back and forth about it, sending pictures and messages. I remained calm and collected and friendly and ended up just refunding their money. I got the items back but they were opened (Both boxes). I just wrote it off, but then a couple days later I got 2 negative feed backs (2 separate purchases) and scathing comments. These were the only negatives I have ever received. Needless to say I was a bit perturbed because I am an honest seller.

I gave eBay a call and was able to have those 2 feed backs removed while I was on the phone with CS. Thought that was cool. In addition all of the rest of the refills I had listed subsequently sold with no problems.

I spent much more time than I needed to, until the return policies change just refund them

Bad buyers... in the words of Forest Gump:

"Sometimes there just aren’t enough rocks.”

Good Luck!

[jojitsusensei]

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@emmadoozer2003 wrote:

I sold a streaming device.  The buyer is requesting a refund because the manufacturer of the device no longer supports an app on the streaming device.  The buyer requested a refund as "missing parts or pieces".  However, he received all of the parts and pieces.  The problem is NOT that he is missing parts or pieces.  The problem is that he did not do his homework before he purchased the item.  Ebay tells me that their policy is that if a buyer selects "missing parts or pieces", they automatically win and should get a refund (whether or not they actually received all the parts and pieces or not).  I am stunned.  This is literally what the Ebay agent just told me.  So at this point, anyone can indicate "missing parts or pieces", and even if they acknowledge that they received everything and that their "evidence" is for a different issue, they have a so-called "valid" reason for the return.  Does anyone see a problem here?    Doesn't this support/encourage fraud on a large scale?  

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Time to call it quits as a seller. I did before I got caught up in all this **bleep**. eBay is promoting outright thievery.

[wastingtime101]

Make sure you report this buyer for their misuse of the money back guarantee.