Message answered but not?

[yooner-ama]

Hi,

I've answered a question from a potential bidder regarding an item Im selling. 

There is still a red notice next to the item with " unanswered question" and a

"respond now".  When I check my messages sent it has my answer which was sent.

I don't want to double answer or ignore the question.

How do I know its sent?

Thanks!

[gew6463]

Can I just say that your cat profile pic is absolutely adorable; I'm in love (not with you, with your cat ;). 

Sometimes the messages function will glitch and it doesn't want to go away. Maddening I know. Did you try going to your 'active listings' area of myEbay and choosing 'mark as answered' from the drop-down menu? If that doesn't work for you, then it is most likely a glitch that will hopefully be fixed soon. Or maybe not so soon. But maybe that will work for you.

[bsarafian]

They also have a thing where any time the buyer replies to you it shows a question open.  ex:  buyer sends you a message with a question.  You answer promptly and in detail and your potential buyer is delighted with your level of customer service.  They reply: "Thanks for the fast response - I really appreciate it." Ebay will then show that as a new open question even though the buyer is not asking a question.

[yooner-ama]

I appreciate it, thanks!

[castlemagicmemories]

This problem shows up here regularly, as stated earlier by @gew6463 , you can mark it as answered and hopefully that will work.  Good Luck!