eBay

julie-newmar · ‎05-28-2018

The last 7 transaction from this fussy Frenchman have yielded THREE negatives, three positives and a NEUTRAL.

I'd call that the mark of somebody hard to please.

Maybe EBAY should disallow negatives when they come from somebody who is clearly deranged and obnoxious. Sellers work very hard to maintain a 100% and ONE negative can knock that to 98%.

In this case, this guy who can't read English, kept bothering me to sell him a 4 CD set. I explained that the postage would be $22, which is high. The item itself was just $14.95.

He kept repeating he wanted to bid and why couldn't he bid.

I allowed shipping to France, he bid, the item arrived super-fast, and he gave me some nonsense about ONE of the FOUR CDs have some kind of scratch. Yeah, a typical fussy classical music fan. He raved that I was "dishonest" (at least in the translation I used).

I check every CD. I don't sell anything that has even a VISIBLE scratch. So I asked Monsieur Fussy what kind of mark this was, and if it affected play.

No response. Then I see the NEGATIVE. So this scratch wasn't so bad that he wanted to return the item, just bad enough to damage my reputation and put doubt in the minds of my customers.

I've replied to let people know what a fussy fool he is, and (in the short space we are allowed) that he didn't ask for a refund.

But, again, if eBay sellers are not allowed to block people who are prone to leaving NEGATIVES, eBay should take these negatives off and restrict the bidders if they can't be reasonable.

jonathankirkland · ‎05-28-2018

Just so you're aware, you are not allowed to mention another members name here, it's against the rules of engagement for "Naming & Shaming".

Also, I still do not understand why people get so worked up about feedback. This is 2018. Feedback has not be used as a seller performance metric for many, many years.

Lastly, replying to a negative with a non-professional response insulting the buyer tells potential buyers A LOT more about you then just a single negative with no comment at all.

kensgiftshop · ‎05-28-2018

@julie-newmar

I think the reply you left would hurt more then the negative will.

Have a great day.

castlemagicmemories · ‎05-28-2018

@julie-newmar wrote:
yvondepems

The last 7 transaction from this fussy Frenchman have yielded THREE negatives, three positives and a NEUTRAL.
I'd call that the mark of somebody hard to please.
Maybe EBAY should disallow negatives when they come from somebody who is clearly deranged and obnoxious. Sellers work very hard to maintain a 100% and ONE negative can knock that to 98%.
In this case, this guy who can't read English, kept bothering me to sell him a 4 CD set. I explained that the postage would be $22, which is high. The item itself was just $14.95.
He kept repeating he wanted to bid and why couldn't he bid.
I allowed shipping to France, he bid, the item arrived super-fast, and he gave me some nonsense about ONE of the FOUR CDs have some kind of scratch. Yeah, a typical fussy classical music fan. He raved that I was "dishonest" (at least in the translation I used).
I check every CD. I don't sell anything that has even a VISIBLE scratch. So I asked Monsieur Fussy what kind of mark this was, and if it affected play.
No response. Then I see the NEGATIVE. So this scratch wasn't so bad that he wanted to return the item, just bad enough to damage my reputation and put doubt in the minds of my customers.
I've replied to let people know what a fussy fool he is, and (in the short space we are allowed) that he didn't ask for a refund.
But, again, if eBay sellers are not allowed to block people who are prone to leaving NEGATIVES, eBay should take these negatives off and restrict the bidders if they can't be reasonable.

I realize you are upset and I am sorry you got that feedback, but your response could turn future potential buyers away and cost you their business. A professional response can do much to mitigate the damage from bad feedback.

When upset, some wait until they have calmed down somewhat and carefully consider what their response, if any, will be. Just a thought that might work for you.

southern*sweet*tea · ‎05-28-2018

@kensgiftshop wrote:
@julie-newmar

I think the reply you left would hurt more then the negative will.

^^THIS^^

I have no idea what the "fussy Frenchman" wrote, since I don't read French. I do, however, know what the seller wrote, and it ain't nice. As a buyer I don't give my money to people who don't act professionally. I give it to those who actually deserve it, not to those who think they deserve it.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

castlemagicmemories · ‎05-28-2018

Coffret avec un CD visiblement très rayé, malhonnête de ne pas le signaler! Edit

French

Box with a CD obviously very scratched, dishonest not to report!

fashunu4eeuh · ‎05-28-2018

What are you doing taking a neg few can read and proving an unhappy customer was right by yourself leaving an ill-advised response? When prospective customers see a single neg in a sea of green they read between the lines and know there are people that can’t be pleased. But now, by leaving that terribly unprofessional remark, you have only damaged your own credibility, not the buyer’s.

Your smartest play would have been to satisfy this buyer’s concern and then later on ask him to revise his feedback. But your response has made that impossible. It is always best to wait for a cooler head before answering a poor feedback.

flyinhawaiiangirl · ‎05-28-2018

@fashunu4eeuh wrote:
Your smartest play would have been to satisfy this buyer’s concern and then later on ask him to revise his feedback. But your response has made that impossible. It is always best to wait for a cooler head before answering a poor feedback.

I always see revised feedback poorly actually. To me that reads, customer mad, it forced us to do something/anything, we asked for revision, customer says ok; but getting a refund, partial refund, or replacement sent (having to wait longer than thought) is why I would expect feedback to be revised. I'd rather not have problems from the start.

the*dog*ate*my*tablecloth · ‎05-29-2018

Your follow up doesn't do what follow ups are supposed to do. It doesn't say to future buyers that you are a good professional seller who does the right thing. In fact it says pretty much the opposite.

Nowhere did you actually say there were no scratches. You just implied that there were scratches, the buyer was too picky AND did not ask for a refund that you imply they probably deserved.

Hopefully this is a good learning opportunity for someone.

fern*wood · ‎05-29-2018

@julie-newmar wrote:

But, again, if eBay sellers are not allowed to block people who are prone to leaving NEGATIVES, eBay should take these negatives off and restrict the bidders if they can't be reasonable.

Actually ebay does allow a seller to block IDs if they wish. Did you look at their feedback left when they asked you about selling to them? That was an opportunity to block.

As others mentioned, feedback follow ups are far more important to your future buyers than the neg you received.

castlemagicmemories · ‎05-30-2018

@flyinhawaiiangirl wrote:
@fashunu4eeuh wrote:
Your smartest play would have been to satisfy this buyer’s concern and then later on ask him to revise his feedback. But your response has made that impossible. It is always best to wait for a cooler head before answering a poor feedback.
I always see revised feedback poorly actually. To me that reads, customer mad, it forced us to do something/anything, we asked for revision, customer says ok; but getting a refund, partial refund, or replacement sent (having to wait longer than thought) is why I would expect feedback to be revised. I'd rather not have problems from the start.

Exactly! Many times you will see a seller come here and say, I got a neg! But I gave a refund! Buyers don't want problems at all, and resolving the issue that should never have occurred isn't going to wipe out the negative experience of having a problem. Buyer may be kind and overlook it, but they may express their feelings in feedback as they have that right. If the buyer wanted their money back, they wouldn't have bought at all.