mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@gregmm wrote:
I believe the change most sellers are referring to that we did not ask for is GTC only, not just the 30 to 31 day change.
No one, including myself have suggested or said they did. The change they most certainly did ask for, which was all over the threads in March and April, was a fix to the 30 day renewal period. There were many sellers that were all upset by that because it allowed for double renewals occasionally and they didn't like it.
The most popular ask was to have them renew every 31 days. Most didn't realize that that really would not fix the issue they had as in time, again they would have months with double renewals. Some of us suggested a once a calendar month renewal which is what Ebay ended up going with.
I do understand that some posters were talking about GTC in general. I think you are absolutely right about that. But I've read many posts where some said that sellers never asked for the renewal date change. And that is simply not correct..
@greg5000 wrote:
@backroomnoir wrote:Problem has still not been fixed.
Listings are still rolling over a day early.
Continuing to be charged bogus insertion fees.
What a mess.
Doesn't surprise me at all.
Anther member just posted on a new thread, that they were told by eBay (during the Weekly Chat on 8/7) not to call in for a refund. They were told that eBay CSR's would not be able to issue refunds if you called in ... and that All Refunds would be issued automatically, by the end of the week.
Since today is Sunday (and technically the end of the week), let's see what happens tomorrow. In the Business World, the end of the week means Friday, which is the last Business Day of the week.
That is a completely different issue discussed on the Weekly Chat last week. You are confusing two completely separate issues.
@backroomnoir wrote:Problem has still not been fixed.
Listings are still rolling over a day early.
Continuing to be charged bogus insertion fees.
What a mess.
I'm sorry this is still happening to you. Lets see if we can get an update on this issue. I'll tag the thread, but the blues won't be back until tomorrow, so hopefully we will hear from them tomorrow.
@Anonymous
No it isn't. The problem discussed on last week's chat had to do with GTC listing originally posted on July 1st renewing on July 31st and then again on August 1st. The August renewal was correct, but the July 31st one was a glitch. That issues cost some sellers [not all] some money in listing fees. That issue was what was discussed in the chat and referred by you here.
The issue of some GTC listings renewing 24 hours before their renewal date shown in the SH is a completely separate issue and has nothing to do with the problem described above.
But it isn't. The only thing the two problems have it that it is related to GTC.
Not an issue. No need for further discussion. Hopefully one of the guys will stop in tomorrow and give an update on the issue that is the topic of this thread.
I thought you had some IT experience? I honestly could be remembering that wrong, I apologize if I am.
Not every issue with a give subject regarding something is the same issue. So each problem that may arise with the search, or the listing form, or GTC is the same issue. And they may not even be related even though they share something in common.
Kind of like cars. When it isn't running right, that doesn't mean the whole engine is bad, it means a component or part isn't functioning the way it should. It has to get identified to be successful in fixing the issue at hand. It is the same for this kind of thing. There are lots of moving parts.
If we need help on the weekends, there is always the call center, twitter or Facebook. It isn't like we have been deserted. Those options are available to everyone.
@mam98031 wrote:
@backroomnoir wrote:
Problem has still not been fixed.
Listings are still rolling over a day early.
Continuing to be charged bogus insertion fees.
What a mess.
I'm sorry this is still happening to you. Lets see if we can get an update on this issue. I'll tag the thread, but the blues won't be back until tomorrow, so hopefully we will hear from them tomorrow.
@Anonymous
Thanks for the tag @mam98031!
Hi @backroomnoir - If you will get me a few item number examples I can get it reported, as this should have been resolved last week. Thanks!
@backroomnoir wrote:
This is my posting ID, so I'd rather not give out the item numbers.
If you can see my store account, the last 9 insertion fees on August 11.
If not, I'll just call in again, as I've already had over 700 insertion fees credited.
I do recommend calling in to others who have this problem. Despite it being resolved last week, CS denied my claim 4 to 5 times, after they assured me it was being taken care off. Only when I spoke to a supervisor directly, was the credit issued. Still, they denied the problem all the way... yet it evidently still continues.
Hi @backroomnoir - this may be a situation to have CS review in more detail, but from what I can see:
The 9 items that charged an insertion fee on the 11th were not impacted by the billing issue that occurred on the 31st of July. I see that they were originally listed on the 11th of July and and they renewed on the 11th of August, as they should with the move to monthly renewals. Thanks!
