MC011 We restricted your account, 15 emails sent, still not solved

[arshaba55]

Hi there,

Like many folks I resell shoes that I purchase from retailers such as YeezySupply, Footlocker, Nike, Adidas on eBay since they don't take a fee out of shoe purchases.

I got hit with an MC011 restrictions and have sent close to 20 emails explaining my case, and sending screenshots of order emails as well as corresponding pictures of my AMEX charges. However I keep getting the loop of me submitting documents, and a vague message asking.

"Documentation that shows that you purchased the item(s) recently listed for sale on eBay. Documentation that will help us verify your items can include either manufacture invoices or receipts. Unfortunately, we will be unable to accept photos of the items to fulfill this requirement. (NOTE: This documentation must show your suppliers' information, items purchased, quantity purchased, price per unit and your payment information.) "

The situation is pretty dire since I have close to 15k in pending payouts frozen. Any advice would be much appreciated!

[pjcdn2005]

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@downunder-61 wrote:

Are you a registered distributor/reseller for these brands you are listing ?

If not, many manufacturers will insist on a take down because they do not want their brands being sold on eBay which is their right.

If it is a VeRO take down, you need to contact the VeRO owner and plead your case.  In these situations eBay will not help you as they must adhere to the VeRO policy.

Do not attempt to relist, and I would be taking any listings of these brands down as well until this is sorted out.

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@downunder-61 

This doesn’t appear to be a VERO takedown but I wanted to comment on your post. It is not necessary to be an authorized reseller and  it is not a manufacturer’s ‘right’ to have listings taken down just because they don’t want their products sold here.  As someone else mentioned, US law allows a reseller to sell a brand name items as long as the item is authentic. 

[Anonymous]

Did you take your funds back?

[carolynnq]

US law allows a persons to resell items they have lawfully purchased, but it does not allow selling these items as "new." If you buy a new car from a dealer and drive it a block off the lot, it is no longer considered new. In many cases, warranties only apply to the original purchaser. In other examples, new items may degrade if they are not stored under the proper conditions. Or  items not acquired from manufacturers may be "seconds" and this may not be disclosed to buyers. Manufacturers have a right to control the distribution of their products; their reputations are at stake. If people buy "new" items that have issues, the buyers are likely going to have negative views of the brand.

[kh-gary]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.