MC010 Account Security Communication Partner Warning.

[12345jamesstamps]

I knew something was up yesterday when I had not a single sale...which has never happened for as long as I can remember. I finally got a "repeat buyer" at noon today who made a purchase. Still seems strange of no new sales in 2 days after posting about 100 new items yesterday.

I got two of these notices: one at 1:57 and 2:02 today.

"Nothing is wrong with your account at this time"...I don't know about that. I usually get sales every day.

"This message is just being sent as a precaution"....I had this weird feeling when sales dried up on the second day and no new sales.

Apparently, I had a sale on Feb. 13 and mailed it out. It appears the buyer is a third party buyer who hacked someone's account. Seriously. So the suppose buyer sent me an email to me Feb.27 that they left positive feedback. Sounds like a credit card dispute coming.

Because of a sale and "this buyer leaving an email just saying I left positive feedback to me" my account gets slowed down or something.

And eBay saids this buyer's account is OK now...but don't email them or sell anything to the buyer.

This is so weird. Not sure what I should do. Any suggestions?

But I am not getting sales...one sale in two days from a "repeat buyer" at noon today.

[mam98031]

It all does sound strange with the emails, not your sales.  Slow sales happen to everyone from time to time.  It is unlikely there are exceptions.

Would you please post the body of those two emails you got.  Blackout any personal info on you or the buyer.  It would be easier to help if we could see exactly what Ebay said.

[wastingtime101]

I know a lot of sellers that have gotten that message over the years. It has never impacted their sales. I would say unless eBay made some changes in that area (which doesn't seem probable to me), then correlation does not equal causation. Your sales hiatus likely has a different cause.

The message typically reads like this:

MC010 Account Security Communication Partner Warning

Our records show that you recently contacted or received messages from [buyer] through eBay's messaging system. This account was recently found to have been accessed by an unauthorized third party, who may have used the account in an attempt to defraud other members.

We've taken action to restore this account to the original owner, but wanted to let you know to be suspicious of any communication you may have received from them.  Nothing is wrong with your account at this time – this message is just being sent as a precaution. If you have received any messages from that appears suspicious, please feel free to forward them to us at spoof@ebay.com for review.

--  Safety Tips --
-- Don't respond to the sender, through either eBay or your email provider, if the message is an offer to buy or sell an item.. This type of offer may be fraudulent, and the transaction won't be covered by eBay protection programs.

- - If you received what appears to be a Second Chance Offer for an item you recently bid on, and it appears in My Messages with the subject of "Message from eBay Member," it isn't a legitimate Second Chance Offer. 

Real Second Chance Offers appear in My Messages with a blue background and subject that says, "eBay Second Chance Offer for Item...".  Always check for both the blue background in My Messages and the subject line of "eBay Second Chance Offer for Item…" when responding to a Second Chance Offer.

-- Never pay for your eBay items using instant cash wire transfer services such as Western Union or MoneyGram. It is against eBay's Safe Payments Policy for a seller to request payment with these methods, as these types of payments are unsafe if you're paying someone you don't know.

-- If You've Already Sent Payment or Shipped an Item --
- - If you already sent payment for an off-eBay transaction, or if you're a seller who already shipped an item to a fraudulent buyer, we suggest you take the following steps:

-- Contact the payment service you used to make the purchase.  If you paid by credit card, most card issuers provide consumer protections in instances of online fraud. 

- - If you sold and shipped an item to a fraudulent buyer, contact the carrier you used to ship the item. You might be able to receive additional assistance from the shipping service. If it was sent through the United States Postal Service, you may want to file mail fraud charges. Please go to:
 http://www.usps.gov/websites/depart/inspect/

- - Report the fraudulent buyer or seller both to law enforcement officials in your area, and in the area where the buyer or seller lives. To find law enforcement agencies by area, please visit:
 http://www.usacops.com

When you contact a law enforcement officer, please explain the following:

  - eBay will be happy to help with the officer's investigation.
  - For more information on how the officer can contact eBay, go to:
    http://pages.ebay.com/securitycenter/law_enforcement.html

-- You may also want to file a complaint with the Internet Crime Complaint Center (IC3). The IC3 is a partnership between the Federal Bureau of Investigation and the National White Collar Crime Center. The IC3 will review complaints and refer information to the appropriate local, state, or federal agency. To file a complaint with the IC3, please go to:
 http://www.ic3.gov/

We also need you to take a few minutes to provide more information related to the transaction. The information you provide will allow us to work more effectively with law enforcement should an investigation occur. Please go to:
 http://pages.ebay.com/help/buy/transactions-outside-eBay.html

Click the "Item Bought Outside of eBay" or "Item Sold Outside of eBay" link. 

Thanks for your cooperation.

---

[mam98031]

Yes, but sometimes the emails read a little differently.  Personally I would prefer not to assume what the two emails the OP received said.  You are likely correct, as you often are.

[brandodavo0]

if i get this email should i cancel my sell to the buyer?

[the-hook-and-the-loop]

This is a good demonstration of how easy it is for eBay to disable sales. (light switch, spigot)

[ckimodog]

@brandodavo0 

You need to open your own thread instead of piggy backing on this one that you didn't start. 

[mam98031]

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@brandodavo0 wrote:

if i get this email should i cancel my sell to the buyer?

---

@brandodavo0 

Did you get an email from Ebay regarding a current transaction you have with a buyer?  Have you shipped to that buyer?  Let me know and we can go from there.

Also, exactly what did the email say.

[brandodavo0]

my problem was resolved but the situation was the buyer account got suspended so i didn't know if i was supposed to cancel my order

[mam98031]

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@brandodavo0 wrote:

my problem was resolved but the situation was the buyer account got suspended so i didn't know if i was supposed to cancel my order

---

If you had shipped it NO.  You never cancel an order you have shipped for any reason.

[kh-laura]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.