Local Pick up Question - does Buyer see full address when they purchase?

[mr_lincoln]

I was wondering when a Buyer purchases an item set for Local Pick Up only are they able to see the full address once they "purchase" the item?

Also, my understanding is we have to have PayPal set to accept but can request cash at pick up but there is nothing prventing Buyer from using PayPal ... so how does the PayPal part get turned off or is there another non-account strike generating way to cancel the PayPal portion then take cash at pick up?

[atikovi]

Nope, doesn't work for me. Tried to relist a local pickup item and unchecked the Paypal box next to Payment Options and only check the

Receive payment upon pickup box. When I try to list the item I get, 

It looks like there's a problem with this listing.

• Payment options - To list this item, you need to accept PayPal or other approved electronic payments as a payment method.

[hidy-hoo]

Yup, @atikovi, it doesn't work because you do have to have an electronic payment option in order for the listing to go live! 

@comics-scifi-collectibles  It worked for you because you didn't actually go through with the listing...if you had you would have received an error message ~ please see atikovi's post above.

As for the buyer opening a INR after purchasing a LPO widget ~ not so...please see my post #24 above. 

[comics-scifi-collectibles]

Looking back over it I realize I made an error and accidentally checked the AMEX box which is why my test draft went through.    Sorry about the error.  

  You can list as local pick up only and check the pay on pick up box, but you are correct the system requires an electronic payment method.    IF they pay by paypal I would refund them and have them pay at pick up.   

[mr_lincoln]

@comics-scifi-collectibles

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@comics-scifi-collectibles wrote:

This is how to set up a local pick up only listing,    PER EBAY       You do not have to have a electronic payment option offered,  you can not ask for cash in the listing though either.  They make us sing and dance to get to the same end result which is cash at pick as we all know:  

First of all, when listing you want to choose "no shipping: Local pickup only" in the shipping section. It is in the drop down box, the last item listed. You also want to put that in the description and you could put local pickup in the title even. Then in the section for paying (with the Paypal logo) you want to click on "add or remove options" in blue and choose:

Other payment methods

Receive payment upon pickup

You should also put that in the description. You only want to accept cash upon pickup. If you do Paypal, then you won't have any online proof of delivery because you aren't shipping. They could pay you and take the item - then go home and file a claim for item not received and you couldn't prove delivery and Paypal would refund them. You could also have them sign a receipt, if you want.

Sellers who offer payment upon pickup may include the following statement in their listings: "Contact me for payment methods to pay on pickup."

http://pages.ebay.com/help/policies/accepted-payments-policy.html

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The last time I tried doing LP without PayPal checked it would not let me.  They also NOW allow BOTH calculated shipping and LP on the same listing ... but again, the last time I tried JUST LP without electronic payment set up it would not let me list.

[atikovi]

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@comics-scifi-collectibles wrote:

 IF they pay by paypal I would refund them and have them pay at pick up.   

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Three problems with that. If you list Paypal as an accepted form of payment, you can't require them to pay cash if they don't want to on a local pick up. Many people get 2% cash back with their credit card. If you refund them, they have no real incentive to go through with the purchase, and will likely leave negative or neutral feedback.

[comics-scifi-collectibles]

You are correct, sorry I gave the wrong info. But you do check the box that says Payment on pick up in addition to the paypal box.

[mr_lincoln]

@comics-scifi-collectibles

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@comics-scifi-collectibles wrote:
You are correct, sorry I gave the wrong info. But you do check the box that says Payment on pick up in addition to the paypal box.

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Correct on the check box for Payment at Pick up.  If time permits I hope to post on the Weekly Chat about the Local Pick up procedure this week, if not this week then maybe next ... I don't do a lot of them but think this could be easily smoothed out ...

[Anonymous]

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@copper.boom wrote:

@mr_lincoln wrote:

Also, my understanding is we have to have PayPal set to accept but can request cash at pick up but there is nothing prventing Buyer from using PayPal ... so how does the PayPal part get turned off or is there another non-account strike generating way to cancel the PayPal portion then take cash at pick up?

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Yes, you are required to include an electronic payment option.

Ideally, if a buyer is going to purchase a LPU item they will contact you before purchase. When that happens you can discuss cash on pickup and not to use PayPal.

If a buyer purchases without discussing first, there is a greater chance they'll go ahead and pay with PayPal right away.

If this happens I would initiate communication with the buyer regarding the pick-up and see if they would be willing to change their payment method to cash.

If they agree then you can refund the buyer through PayPal and receive cash on pickup.

Here's one thing I'm not sure about, so maybe @Anonymous, @Anonymous, or tyler@ebay can confirm.

If it's a non-LPU item and you issue a FULL paypal refund and don't have tracking attached or an official cancellation through eBay, this will trigger a defect because eBay assumes that with the lack of tracking & delivery you're refunding due to OOS.

What I don't know is if you do a FULL paypal refund on a listing that is Local Pickup Only with no other shipping option, will that also trigger an OOS defect?

If the answer is no, then what is the defect policy if the listing is LPU but also has a shipping option - but the buyer chose LPU at checkout. If there's a full paypal refund because the buyer agreed to cash on pickup would a defect be triggered in that instance?

Hopefully one of the blues can advise on these questions.

If it does trigger a defect, but the buyer is good with cash on pickup, you can probably refund all but $1 through PayPal.

The alternative would be to have the buyer request cancellation and re-purchase but that seems like a lot of trouble. Hopefully there's no defect. If there is a defect (which really wouldn't make sense) then you can hold back $1 from your refund.

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Hey everyone, while payment on pickup is an option for local pickup, an electronic payment option such as PayPal must also be available to the buyer. This ensures a eligible payment method is available for the eBay Money Back Guarantee. While typically local pickup items are not a concern when it comes to our program, as the buyer can inspect the item before leaving with it, there are certain products that must be taken and tested and thus would be covered (such as large kitchen equipment like a refrigerator). Paying in person with cash, check, money order, etc. would not be covered by our program but is an option if you and the buyer choose to go this route. See: http://pages.ebay.com/help/pay/accepted-payment-methods.html for more details on payment at pickup.

Additionally, I can confirm that a defect is recorded if a refund is issued directly through PayPal. The seller can select to offer Payment at Pickup and if the buyer chooses this payment method, then no PayPal refund would be needed. If the buyer selects to pay through PayPal, then this is something that we would ask the seller to honor as it is a valid option for the buyer. 

[moo*cow*corner]

@Anonymous

If a buyer picks up an item in person, pays with paypal, then how would a MBG return request work? If they returned in person there'd be no return tracking. How would a buyer be able to follow established return procedures? How would the seller be able to get their item back before refunding?

I've got things I'd consider listing as local pick up only (full services of dinnerware and a few other large items), but want to be clear on how all this works before I decide.

Thanks!

[copper.boom]

Sometimes I think we should have a chat dedicated to LPU since so many aspects of it are unclear to so many.

[moo*cow*corner]

Agreed.

I understand eBay's desire to advertise MBG, even for a LPU. But-- if it becomes necessary for ebay to invoke that MBG for a LPU transaction, the logistics just don't work.

As far as I know, everything is only set up for return shipping with tracking.

[Anonymous]

Great questions, @moo*cow*corner - the standard return processes would apply with return shipment paid for by the seller. If the buyer would like to return it locally, the seller would just need to confirm return shipping in messages. To reiterate, a return is only a concern for items that would need to be taken back to the buyer's location for testing, so wouldn't apply to dinnerware 🙂

[moo*cow*corner]

Appreciate the clarity. Thanks!

[atikovi]

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@Anonymous wrote:

the standard return processes would apply with return shipment paid for by the seller. If the buyer would like to return it locally, the seller would just need to confirm return shipping in messages. 

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Are you saying for example, a buyer picks up a $50 refrigerator which he tests out and is working, and after getting it home it doesn't work, (the actual hauling in and out of the house could cause an old refrigerator to stop working but that issue is for another topic) the buyer can have the seller pay for return shipment??? Which could be $100-$200.

[ersatz_sobriquet]

Paypal claims could mean that refrigerator can't stop working for the next 6 months. A seller would have to take a large risk to accept paypal on a local pick up with an electronic anything.