Local Pick up Question - does Buyer see full address when they purchase?

[mr_lincoln]

I was wondering when a Buyer purchases an item set for Local Pick Up only are they able to see the full address once they "purchase" the item?

Also, my understanding is we have to have PayPal set to accept but can request cash at pick up but there is nothing prventing Buyer from using PayPal ... so how does the PayPal part get turned off or is there another non-account strike generating way to cancel the PayPal portion then take cash at pick up?

[postingid2017]

I just remember that after their wording I had to select "cash on pick up" and not select PP, sorry still early for me 🙂  

[lacemaker3]

That wording is from the Accepted Payments Policy - it says you still have to offer PayPal (or another approved electronic method), even when you are doing Local Pickup.

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What are the guidelines?

Allowed

• ...

• Payment upon pickup

  If you offer payment upon pickup, you'll also need to offer one of the approved electronic methods, and may include this statement in your listing: "Contact me for payment methods to pay on pickup."

 

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[ersatz_sobriquet]

The entire problem is that ebay forces Paypal when the seller only wants cash on local pick up. Such a problem. I'm sure the bots give an out of stock defect should the seller refund a paypal payment, yet simultaneously if they do not do such refund, seller is extremely vulnerable to INR claim with no tracking.

Ebay knows this is an issue and ignores fixing it. 

[badwolf12]

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@ersatz_sobriquet wrote:

The entire problem is that ebay forces Paypal when the seller only wants cash on local pick up. Such a problem. I'm sure the bots give an out of stock defect should the seller refund a paypal payment, yet simultaneously if they do not do such refund, seller is extremely vulnerable to INR claim with no tracking.

Ebay knows this is an issue and ignores fixing it. 

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I don't think they're vulnerable to an INR claim unless the listing has both Local Pickup and a shipping method.

If it's Local Pickup with no shipping method offered then the buyer voids protection on INR claims through eBay and PayPal. They can still file a SNAD, however. 😞

[hidy-hoo]

badwolf is correct...when a local pickup listing is properly set up with "no shipping" it is exempt from an INR case being won by a buyer as long as the "details of pick up arrangements" ae in eBay messages.  It is also important to use a "no return" policy when doing Local Pickup.

From a Wed. Chat with eBay Staff:

Hi @hidy-hoo - While an item that can be inspected at the time of pickup isn't eligible for SNAD coverage, a buyer would be protected if the item required to be taken home to test it's functionality. Also, if a seller were to accept returns on a local pickup item the buyer would be covered. 

INR protection would only be applicable if we weren't able to see arrangements were made. 

[postingid2017]

@mr_lincoln - I am sorry that I posted incorrect information.  I did not know that the option to request cash was no longer available 😞  

It is not even worth listing here anymore with eBay constantly leveling the playing field in favor of buyers.  So I guess the seller in Australia that lost money on a bike that was stolen from him was wrong. 

Good job eBay.  I just may start purchasing items online from your major competitor.  Good luck to all the remaining Seller here - you need it 😞 

[ersatz_sobriquet]

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@hidy-hoo wrote:

badwolf is correct...when a local pickup listing is properly set up with "no shipping" it is exempt from an INR case being won by a buyer as long as the "details of pick up arrangements" ae in eBay messages.  It is also important to use a "no return" policy when doing Local Pickup.

From a Wed. Chat with eBay Staff:

Hi @hidy-hoo - While an item that can be inspected at the time of pickup isn't eligible for SNAD coverage, a buyer would be protected if the item required to be taken home to test it's functionality. Also, if a seller were to accept returns on a local pickup item the buyer would be covered. 

INR protection would only be applicable if we weren't able to see arrangements were made. 

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Thanks for that hidy-hoo. I don't list on ebay for local pick up, why would I? There's plenty of ways to do local pick up sales without ebay fees. I suppose some sellers must think there is more views than other methods. 

The arrangements for pick up messages is interesting also, it is zero proof that the item ever changed hands! 

[badwolf12]

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@hidy-hoo wrote:

badwolf is correct...when a local pickup listing is properly set up with "no shipping" it is exempt from an INR case being won by a buyer as long as the "details of pick up arrangements" ae in eBay messages.  It is also important to use a "no return" policy when doing Local Pickup.

From a Wed. Chat with eBay Staff:

Hi @hidy-hoo - While an item that can be inspected at the time of pickup isn't eligible for SNAD coverage, a buyer would be protected if the item required to be taken home to test it's functionality. Also, if a seller were to accept returns on a local pickup item the buyer would be covered. 

INR protection would only be applicable if we weren't able to see arrangements were made. 

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In other words, if you request the buyer's contact information or vice versa and arrangements are made by phone call or text, then as a seller you need to CYA and send an eBay message saying, "This is a written confirmation of our discussion that you will pickup the item on X date at X time. Thanks & I'll see you then!"

[hidy-hoo]

Exactly ^^^ ~ In a nutshell:

Seller protection when listing as local pickup only:

• Use the local pickup only listing option which states no shipping and to contact seller for payment options 
• Specify "no returns" in you listing
• If the buyer uses PayPal to pay, make sure that you make pickup arrangements through eBay messages as this will prevent an INR from being won
• If you are selling something that is electronic or has moving parts, make sure that the buyer can see the widget working at time of pickup and acknowledges that fact through eBay messages at time of pickup
• Cash is King 

[mr_lincoln]

@postingid2017

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@postingid2017 wrote:

@mr_lincoln - I am sorry that I posted incorrect information.  I did not know that the option to request cash was no longer available 😞  

It is not even worth listing here anymore with eBay constantly leveling the playing field in favor of buyers.  So I guess the seller in Australia that lost money on a bike that was stolen from him was wrong. 

Good job eBay.  I just may start purchasing items online from your major competitor.  Good luck to all the remaining Seller here - you need it 😞 

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Absolutely no problem, I've made 241 posting mistakes since 2015 so you probably have a way to go to catch up to me.   I've been reading EVERYONE'S REPLIES, a wealth of info AND help so thanks to all.

I read a post on a different thread a while ago on SNADs and then again on this thread that a SNAD was possible if the Buyer uses PayPal ... which if the item is picked up AND inspected at that time then a SNAD is not possible if the Buyer accepts the item and leaves with it.

Additionally, to simply make statements in "Messaging" about certain aspects of the deal as proof that it happened or both parties agreed on something might later become subject to eBay CS siding with the Buyer in a dispute regardless of what the Seller states, PLUS, that just means more time and effort making the call.

In my mind Local Pick up should be as simple as when the Buyer clicks Local Pick up then PayPal (or any other electronic) payment IS BLOCKED.  There should also be a setting whereby Seller sets the max time for a Seller to pick up, like 7 days, 10 days, etc.  If Buyer has not picked up by then the deal falls through, period.  Buyer and seller arrange pick up AND once the item is accepted and taken Seller marks it as paid and the deal is over, done, finished.

Ebay should provide payment method check boxes for Sellers such as

-Cash

-Check

-Money Order

-Certified Check

That way Seller does NOT have to worry about typing something that will be rejected AND Buyer knows full well ahead of time what and how they will need to pay.

[comics-scifi-collectibles]

This is how to set up a local pick up only listing,    PER EBAY       You do not have to have a electronic payment option offered,  you can not ask for cash in the listing though either.  They make us sing and dance to get to the same end result which is cash at pick as we all know:  

First of all, when listing you want to choose "no shipping: Local pickup only" in the shipping section. It is in the drop down box, the last item listed. You also want to put that in the description and you could put local pickup in the title even. Then in the section for paying (with the Paypal logo) you want to click on "add or remove options" in blue and choose:

Other payment methods

Receive payment upon pickup

You should also put that in the description. You only want to accept cash upon pickup. If you do Paypal, then you won't have any online proof of delivery because you aren't shipping. They could pay you and take the item - then go home and file a claim for item not received and you couldn't prove delivery and Paypal would refund them. You could also have them sign a receipt, if you want.

Sellers who offer payment upon pickup may include the following statement in their listings: "Contact me for payment methods to pay on pickup."

http://pages.ebay.com/help/policies/accepted-payments-policy.html

[hidy-hoo]

@comics-scifi-collectibles  It is my understanding that in order to list you must offer an electronic payment option, except in certain limited categories.  Have you actually listed a LPO using the method that you describe?

[atikovi]

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@comics-scifi-collectibles wrote:

Then in the section for paying (with the Paypal logo) you want to click on "add or remove options" in blue and choose:

Other payment methods

Receive payment upon pickup

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Have you actually done this?  The last time I tried, the lisiting wouldn't process.

[comics-scifi-collectibles]

@hidy-hoo  I just did a test listing for a collectible item.   It worked just fine as local pick up, with no paypal.    I deleted it because I do not want to do local pick up, so you can't see it.  

But it does work.  Which is great because we know the risk of accepting paypal as payment for pick up.  

Plus this keeps buyers who do not see the local pick up only notice from bidding.   

[atikovi]

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@comics-scifi-collectibles wrote:

I just did a test listing for a collectible item.   It worked just fine as local pick up, with no paypal.    

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Let me try that. I'll be right back.