Listings Disappearing

[butcherbetter]

 Is anyone having listings just vanish? Been selling on eBay for many years and just noticed this morning that several (at least 10-15) are just gone. Is anyone else experiencing this?

Thanks

[wastingtime101]

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@jbsound8o2e wrote:

Mine are still for sale on the eBay site I believe because they are showing up on eBay searches, but they are not in my listings on seller's hub and don't show in my eBay store.

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That's an issue been occurring for about a month. I'm having problems with items not showing up on the seller hub active listings page when using the search function, too. Contact customer service and ask them to add your account to the site wide tech ticket ALERT14435

[slippinjimmy]

Something to consider.....what is the source of the "number of items/listings" that you are comparing?

If it's the numbers given when you click on "view listings" or similar to see the listings in Search Results format or if you go to your store main page they may never match what you see in the Seller Hub Active Listings.

Two reasons for this are listings with Variations and maybe Multi-Quantity listings. With Variations EACH variation is counted so if you have a T-shirt Variation listing with 6 colours in 6 sizes it would count as 36 "listings" even though it's really one one actual listing.

The other way listings can "disappear" is if you use the Out Of Stock option, a listing that has zero stock will still be included in the Seller Hub Active Listings number but NOT when you view the Search results or Store page.

If you leave an OOS listing continue to run eBay will eventually (about 6 months) end the listing if you don't restock them. It will show up in Ended/Sold or Ended/Unsold, I'm not sure which because I don't track those listings on eBay but rather via third party tools.

I'm another seller that in 24 years has never had a listing just disappear and like @inhawaii I'm not saying it can't happen.

[5594shelleys]

Yes, for several years. 

[jbsound8o2e]

Thank you very much for the tip!

[jbsound8o2e]

Oh jeez...I feel like an idiot. The zero quantity in the active listing is indeed the difference between it and the listings in my store. Wow, can't believe I didn't think of that. Thank you! I am going to go crawl in a hole now...