I have not sold much on eBay. Recently I needed to generate some funds rather urgently and decided to sell four high-value guitars via auction. 1 sold at the "buy it now" price almost immediately. I shipped it using UPS rather than USPS and while I sent the buyer the tracking info, I did not add it to the listing. I also DID NOT GET ANY WARNING MESSAGE THAT I NEEDED TO ADD IT TO THE LISTING. Then 1 hour before the other auctions were about to end, likely generating several thousand very needed dollars, they all disappeared. And I got an email saying "Selling privileges revoked, no tracking information" - no warning, no prompt to add the information which I would have done easily had I known, just gone.
In discussion with customer service, the remedy was, "OK, we've seen your complaint, yup sorry, should have had some kind of warning or notification but... oops, our bad, sorry, we'll raise it internally and you're account will be re-instated at some very unspecified future time once our backroom team does their thing". WTAF, that's it? That's the remedy?
I did ask if a supervisor was available or am I that unimportant to eBay that I probably shouldn't waste my time. At which point the conversation ended, with a "my supervisor would say the same thing, sorry". So yeah, I guess we're all just that unimportant to eBay - at least they were able to answer that question. Good to know.
