Listed with price error. Bot purchased right away.

[electronic_dist_intl]

Hello. I listed an item with a BIN price in error missing a zero in the price. Just as I was about to revise it, a bot purchased it one minute after listing. I contacted the buyer to explain the situation. However, what is the best way to typically deal with a situation like this?

[*madison]

A bot?

When I made the same mistake, I still shipped the item.

[mtgraves7984 · Accepted solution]

Since you've already contacted the buyer, I'd go ahead and cancel the sale citing, 'Out of Stock'.

I mean, at that  price... you are out of stock.

I don't like to recommend that, but in this case it might be your best option. You'll take a metrics hit, but it's better than losing the value of your item. You can bring your metrics back up. 

Good luck!

[electronic_dist_intl]

A few hundred dollars is too big of a difference to just let it go. Hopefully I don't lose Top Seller status just over a single error like that.

[chapeau-noir]

If you have a clean record you can stand this defect once.  Just for the record - bots don't purchase anything, but buyers who have alerts may purchase very quickly.

[khavbt0]

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@electronic_dist_intl wrote:

A few hundred dollars is too big of a difference to just let it go. Hopefully I don't lose Top Seller status just over a single error like that.

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Normally not but two or three like that is not good at all, tread lightly, double check everything, you'll be a better seller in the outcome.