Lets Change The eBay Warning Message

[luxfilms]

I can't believe it happened to me. I got scammed,  I'm usually someone who is aware of all this and it happened to me. I know there is a warning message from eBay but take a look at the warning message and tell me if it stands out from eBays UI. I Say we ask them to change it to Red so it stand out more and doesn't blend it with literally the color of everything else. I'm in no way saying it isn't my fault for being scammed but I think it will help prevent a significant amount of scams if eBay does a simple color change to the warning display.

[wastingtime101]

Sorry this happened @luxfilms. To me that warning stands out loud and clear, though I understand your opinion is different.

At the top of that message, do you see above the subject line that action button? You can click on that to send in a report and put this scammer on eBay's radar.

Unfortunately as a new seller you're a target, and the high value camera equipment makes you a bigger target. I recommend reviewing eBay policies and coming here with any questions.

For example, if you change the address on an order you lose the only protection sellers get around here. You must always ship to the address on the order (with tracking confirming delivery) if you want coverage for an item not received claim. If it was your buyer that made the request then the process is to cancel the order and have the buyer re-purchase entering their correct address at checkout.

[stainlessenginecovers]

Are you referring to that Giant Box with the big blue Exclamation Point??

I think short of someone punching you in the nose when you open that message, it couldn't get any better.

[kathiec]

Oops, wrong post

[pburn]

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@stainlessenginecovers wrote:

Are you referring to that Giant Box with the big blue Exclamation Point??

I think short of someone punching you in the nose when you open that message, it couldn't get any better.

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I think someone at eBay could automatically call and read the message to the user out loud.

[evry1nositswindy]

Sellers are not allowed to change the shipping address provided by the buyer.  This causes you to lose your seller protection.  NEVER do this.

The correct procedure would be to make sure this is the buyer, cancel the transaction, relist, have the buyer repurchase the item and provide the correct address.  You are still charged the 30cent transaction fee for this. 

[1tuna]

if you were familiar with the money back guarantee then this woud not have happened.

perhaps you should peruse the MBG

good luck

@luxfilms 

[house*of*paws]

Hi @luxfilms 

I'm so sorry this happened ... but every time eBay attempts an 'enhancement', it seems to wreck the site in multiple ways.

There is no guarantee that you would have noticed a red box any more than you did the blue box that was immediately above the scammer's message to you.

In truth, any message requesting a change of address should have triggered an internal warning to tread carefully ... since you'd be losing your seller protection if you change the shipping address.

I recommend you do what I've learned to do when something like this happens:  ask yourself, 'What can I do to make sure this doesn't happen to me again?' ... and then take preventive measures.   🙂

[wastingtime101]

Something else you can do if you want to be active @luxfilms is contact the freight forwarder. The scammer used the address of a freight forwarder in Delaware and had the item reshipped to them in Georgia (the country). Forwarders don't want to be party to scams as it gives them a bad name. Let the FF know what this person is doing and they may shut down the scammer's account. Won't turn back the clock, but might give you some satisfaction. Small wins?