eBay

bigdeals.etc · ‎11-20-2018

Here's my buyer of the week.

Buyer bought two shirts. He messages me with a laundry list of complaints... the price of the items was too high, he didn't get free s/h for the 2nd item (this was never advertised), the quality isn't what he expected (he actually bought other things from me before), he thought it was supposed to arrive sooner (he was mistaken). He ends with demanding a full refund for his return and paid shipping labels or else he will tell ebay on me and never buy from me again...

I reply with my usual "just file a return saying you didn't like the quality and you'll get a free postage label and I'll issue your full refund" response. The buyer then replies basically with his same complaints again, "but the price was blah blah blah, and the quality etc etc" without telling me he is accepting my return/refund offer. This made me suspicious, like he's trying to get me to offer something else (partial refund). I just copy/paste my reply from my previous message.

Buyer ends up filing SNADs (of course). I accept the returns... days later the buyer closes the returns and decides to keep the items. CS says yea, they were prob trying to fish around for a partial.

emerald40 · ‎11-20-2018

Yes, the party line is the best response.

Return for refund. Rinse and repeat. Nothing more.

Glad it worked out well for you.

sly_kitten2018 · ‎11-20-2018

Sometimes you just gotta do what ya gotta do & play a little hard ball with the buyer. Nothing wrong that eh

**POSTING ID**
***The best advice I've ever received in the community is that if you don't want someone to respond to you, you shouldn't respond to them***

b8uvs9e-0 · ‎11-20-2018

This is the proof, why "please return for refund" truly is your best bet answer regardless of why what where or how (and repeat as often as necessary).

It won't always work out that way, most often it's a bit of a gamble but at least the odds are you will win a few at random.

reallynicestamps · ‎11-20-2018

A question to all the gang here.

If the complainant closes the Dispute, can he leave feedback, or is it considered like a loss?

emerald40 · ‎11-20-2018

I believe he can judging by the posts I am reading.

It is only when there is a dispute and the seller wins, that a buyer cannot leave feedback.

ed8108 · ‎11-20-2018

@bigdeals.etc wrote:

Buyer ends up filing SNADs (of course). I accept the returns... days later the buyer closes the returns and decides to keep the items.

A good outcome, but I suspect it does not frequently happen.

a_c_green · ‎11-20-2018

@reallynicestamps wrote:
A question to all the gang here.
If the complainant closes the Dispute, can he leave feedback, or is it considered like a loss?

I don't see why he would be preventing himself from leaving feedback if he's the one who's voluntarily closing the dispute. In the event that he does leave Negative feedback, you can at least post a professional reply saying something to the effect of "Buyer was offered a full refund for return, but declined."

Come to think of it, if he does leave a Neg after filing a dispute and then not actually returning the item, you might be able to get it removed. Try that first; post a reply only if all else fails. Others here may be more knowledgeable on the details.

bigdeals.etc · ‎11-20-2018

@reallynicestamps wrote:
A question to all the gang here.
If the complainant closes the Dispute, can he leave feedback, or is it considered like a loss?

To my knowledge, I would think he should be able to leave feedback. I didn't technically "win" a dispute. The buyer backed off. Depending on what the buyer comments if he leaves a negative, I would have a good chance removing it. The CS that I talked to (who said the buyer was fishing for a partial) gave me his name and said I can come to him if there's any trouble with this buyer still.

The only thing that I'm stuck with here is the two false SNADs that the buyer filed against me. Sadly that can't be helped the way eBays service metrics currently work.

ed8108 · ‎11-20-2018

@bigdeals.etc wrote

The only thing that I'm stuck with here is the two false SNADs that the buyer filed against me. Sadly that can't be helped the way eBays service metrics currently work.

Ebay is really being unfair.

beardedbovine · ‎11-20-2018

That's exactly what I was going to say. There has to be a way they could have any SNAD removed from metrics if the buyer is the one who fails to return the item and/or closes the request voluntarily. The policy is so stringent.

gracieallen01 · ‎11-20-2018

@bigdeals.etc wrote:
@reallynicestamps wrote:
A question to all the gang here.
If the complainant closes the Dispute, can he leave feedback, or is it considered like a loss?
To my knowledge, I would think he should be able to leave feedback. I didn't technically "win" a dispute. The buyer backed off. Depending on what the buyer comments if he leaves a negative, I would have a good chance removing it. The CS that I talked to (who said the buyer was fishing for a partial) gave me his name and said I can come to him if there's any trouble with this buyer still.

The only thing that I'm stuck with here is the two false SNADs that the buyer filed against me. Sadly that can't be helped the way eBays service metrics currently work.

Unfortunately, I don't think ebay sees it in their best interest to remove or change the 'return' status of the situation. Glad you got, at least, a relatively reasonable outcome, though.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

siamdao · ‎11-20-2018

The eBay metrics nonsense is just a new way to generate fees. It's not that it can't be helped the way Ebay's service metrics work. They are 'working' very well for eBay. Assuming that ebay is using one standard deviation (normal distibution) as the difference between what is considered peer average and the point at which higher value finals fees are applied, around 30% of the folks selling in a specified category would be subject to increased fees at any given time. eBays metrics and policies always work.....for eBay.

bigdeals.etc · ‎11-20-2018

I agree and stand corrected. It's not that it can't be helped, but rather it won't be helped... there's a difference and I stand corrected. Thanks ebay.