eBay

babsklassykloset · ‎10-13-2022

So yesterday I listed a few new items and used the new listing tool for the first time. I saw that the "same shipping to all buyers" was automatically set for USPS with $16.99 as the cost. I selected FedEx on 2 large and heavy items (or at least I thought I selected it) not knowing that you had to delete the USPS in order to over-ride it and have FedEx showing as the only shipping method.

Sold a 15# item measuring 30" x 22" x 17" and the buyer only paid $16.99!!! I am a reputable seller and will honor the amount, but will loose BIG time on this sale. Contacted the buyer to ask to ship UPS which was the lowest at $54.24. Wish me luck and yes, kick me 🙂

ms.rodriguez* · ‎10-13-2022

Well 2 good things about this error. You learned something and you will get a nice tax deduction on this transaction because it's a loss.

LEARN the new postal rules. Anything 30 inches or longer has a 15.oo surcharge IN ADDITION to the regular fee. There is a surcharge too for 22 inches and also if the boxes are more than a cubic foot for USPS. LEARN the new surcharges. I do not trust ebay to add these surcharges to 2 big items that I have for sale so I automatically added the surcharges to the starting prices. Goodluck.

babsklassykloset · ‎10-13-2022

Yes, I usually ship larger or heavier items FedEx because of this. What I didn't get was that even though I imputed FedEx as the preferred shipping I NOW know that you have to delete the automated USPS to have the new system accept the change.

Many sellers have posted about the dislike (I use that word to be nice) and I must agree. If this is how they set this up it would have been expected that a "pop up" alerted me to delete the automated USPS and the problem would have resolved itself. Thanks for listening

ten_o_nine · ‎10-13-2022

I wouldn't contact the buyer, I would ship the least expensive, and UPS is much reliable and faster than USPS.

kensgiftshop · ‎10-13-2022

@ten_o_nine wrote:
I wouldn't contact the buyer, I would ship the least expensive, and UPS is much reliable and faster than USPS.

Ya, but the buyer might not have bought it if they knew UPS would be delivering it, so it's always better to contact the buyer if you're going to switch shippers.

I hate having to wait all day for UPS or FedEx, never know when they'll show up.

Have a great day.

ten_o_nine · ‎10-13-2022

Ya, but the buyer might not have bought it if they knew UPS would be delivering it,

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Really? You would contact the buyer to ask them to allow you to ship for $35 more than they paid. I am nice but not that nice.

sin-n-dex · ‎10-13-2022

@babsklassykloset wrote:
So yesterday I listed a few new items and used the new listing tool for the first time. I saw that the "same shipping to all buyers" was automatically set for USPS with $16.99 as the cost. I selected FedEx on 2 large and heavy items (or at least I thought I selected it) not knowing that you had to delete the USPS in order to over-ride it and have FedEx showing as the only shipping method.
Sold a 15# item measuring 30" x 22" x 17" and the buyer only paid $16.99!!! I am a reputable seller and will honor the amount, but will loose BIG time on this sale. Contacted the buyer to ask to ship UPS which was the lowest at $54.24. Wish me luck and yes, kick me 🙂

I won't kick you. I use listing software which allows me to specify different shipping rates for USA, Canada and the rest of the world. I had an item listed for shipping to Canada and USA only, and a buyer in Hong Kong wanted to buy. I went in the listing tool to add shipping worldwide so he could purchase and I couldn't see any option to add shipping, it only changed the shipping that was there. He ended up not buying it, and now someone in Canada is going to pay $4 in shipping because the tool doesn't seem to be user friendly enough to allow multiple costs and destinations of shipping. (If it does allow this, then eBay did a bang up job making it easy for us to use. I don't consider myself to be any sort of computer dunce by any means, but using this tool makes me feel like a tool.)

C.

babsklassykloset · ‎10-13-2022

No, I would NEVER ask the buyer to pay more than listed. My point is that I believed I had changed the shipping to FedEx at a higher rate yhan the automated $16.99 through USPS. I told the buyer that I would honor the $16.99.

My point is that the new listing tool that changed just about everything is not user friendly for changing the shipping. All the best to all who replied

siamjane8 · ‎10-14-2022

the new listing tool is very confusing when used on a desktop for sure. The classic shipping calculator was superior in every way and simple and fast to use. You just have to concentrate very hard on every listing from now on. I have found that after dong 250-300 listings with the new tool, i still find myself making simple mistakes and goofs. It is just not easy to get a real work flow going and build confidence because everything is so disjointed and hidden in popup boxes and backwards how people generally think....... it probably makes sense from a programmers viewpoint but it is not designed in a way that the users work or think.....