Just a Question on "Misuse of returns or the eBay Money Back Guarantee"

[mypostingid15]

ebay policy states,

The eBay Money Back Guarantee is designed to protect both buyers and sellers. If we decide that a member is misusing returns on eBay, or the eBay Money Back Guarantee, they may be subject to a range of actions, including limits on buying and selling privileges and account suspension. Examples of misuse include:

Selecting an inaccurate reason for returns
Disregarding item conditions required for returns
Requesting an excessive number of returns

Reporting a buyer never worked for me

My question is how does ebay fairly enforce this policy if they don't know what was sent or received or sent back?

How come I've never heard anyone I know say " I lost my buying privileges on ebay, Waaa"

Also "If we decide that a member is misusing returns on eBay, or the eBay Money Back Guarantee, they may be subject to a range of actions"

May be? how about will be?

[green-night]

I have no doubt that eBay kicks off habitual offenders of the MBG. 

That is why it is important to report any buyers who are dirt bags.

[weschurch]

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@green-night wrote:

I have no doubt that eBay kicks off habitual offenders of the MBG. 

That is why it is important to report any buyers who are dirt bags.

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@green-night wrote:

I have no doubt that eBay kicks off habitual offenders of the MBG. 

That is why it is important to report any buyers who are dirt bags.

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Then they make another account and do it again. Ebays highly-sophisticated team never thought of that

[robsterny]

This topic will end up destroying eBay economics.  Specifically, the people who provide their revenue (Sellers) are uniformly and consistently losing any and all disputes.  Buyers have figured this out. Many categories such as gift cards, jewelry and tickets must be a scammer's delight.  Slowly but surely, sellers like us will pull out.  

[weschurch]

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@robsterny wrote:

This topic will end up destroying eBay economics.  Specifically, the people who provide their revenue (Sellers) are uniformly and consistently losing any and all disputes.  Buyers have figured this out. Many categories such as gift cards, jewelry and tickets must be a scammer's delight.  Slowly but surely, sellers like us will pull out.  

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Unfortunately its just 1 problem in about 1000 they have, and if you wait til nest week that number will grow.

They never FIX anything, all they do is BREAK things. 

Ebay has 100's of these complaints and I've never heard them address them publicly. If I'm Ebay I'm coming out and putting a halt to this, as these stories are helping to destroy whats left of this place. That won't happen however because Ebay is directly profiting off this scam, Its repulsive.

[gracieallen01]

ebay enforces it by what they can't prove - not what they can prove.

ebay can't prove the seller did it right; offered, shipped, stated, received, etc., and neither can the seller, given the verification method(s) available, thus, the buyer wins. 

The seller stays and the buyer comes back.

[weschurch]

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@gracieallen01 wrote:

ebay enforces it by what they can't prove - not what they can prove.

ebay can't prove the seller did it right; offered, shipped, stated, received, etc., and neither can the seller, given the verification method(s) available, thus, the buyer wins. 

The seller stays and the buyer comes back.

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And realize how they can game the system. Wash, rinse, repeat

[kitschy*loot]

I'm going to assume that nobody working for eBay is a psychic, so as you stated, they would not know which party was telling the truth. A decision must be made regardless. The buyer usually wins because there is a chance they are telling the truth, and it simply wouldn't do to have buyers go back to being cheated on the regular. If you were or are an honest buyer, wouldn't you be glad that eBay has a policy that would protect your money? 

[lovefindingtreasures2]

100% agreed. I can tell you how eBay did not protect me in any way AND dinged my account for trying to protect myself from a buyer who had a sneaky agenda.

I had a buyer message me saying he only wanted to pay X for an item I had just listed, which I did not have on best offer. He wasn't willing to commit to buying it for the price I had it as he needed to see it first.

I said no, I was not accepting offers. He tries again. I say no. BAM-he buys it full price.

UH OH.

I knew EXACTLY what was going to happen next but I had no choice but to send it, or I would get a strike for trying to protect myself from this less than honest buyer (and yes, I knew he was going to file NSAD the moment it arrived). My account had just reach TRS too 😞

BANG. Instant NSAD, item not authentic. I write him and he again says he isn't 'willing' to pay that much money for it. But he will give me now 1/4 of the original price. He has zero to lose, it's free shipping I pay both ways.

I said no. He admitted in his messages that he wanted to see it, he also admitted he knew exactly what it was. (He is also a seller.) I was so angry that I had ZERO control over this sale from the minute he bought it. I knew what he was going to do, eBay tied my hands to basically prevent a shoplifter from coming into my store.

I called eBay. CSR reads his messages to me. See's all of this but says to me, "You offer 60 day free return shipping, he can return it." I showed her where he tried to get it for a lot less, I refused, he buys, claims not authentic, then offers me $10.

Case is closed in buyers favor, I have a strike on my account for trying to defend myself against a scammer, and I am waiting to see what he sends back. Betting it isn't my item, he wanted to keep it.

So my answer to your question is eBay doesn't protect it's sellers. I did everything right, buyer played the eBay MBG game and gets his refund, free shipping both ways, and whatever I get back, eBay won't care. My item or dog dirt, buyer is covered, seller eats shipping both ways, buyer does it to his next victim.

Its dirty pool, these buyers know to hit NSAD and it's their dog and pony show 100% 365 days a year.

If I see a shoplifter in my store, I want the right to protect myself, I am done taking 'one for the team', what a scam.

[weschurch]

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@kitschy*loot wrote:

I'm going to assume that nobody working for eBay is a psychic, so as you stated, they would not know which party was telling the truth. A decision must be made regardless. The buyer usually wins because there is a chance they are telling the truth, and it simply wouldn't do to have buyers go back to being cheated on the regular. If you were or are an honest buyer, wouldn't you be glad that eBay has a policy that would protect your money? 

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So when does this end? At what point does the policy to protect the buyer become a policy buyers exploit?

[pburn]

So, I take it you don't use the Blocked Buyer feature?

[maryjo1929]

Do I get a refund back if I did not notice that the wrong address was down as the shipping address? Maryjo1929

[gracieallen01]

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@kitschy*loot wrote:

I'm going to assume that nobody working for eBay is a psychic, so as you stated, they would not know which party was telling the truth. A decision must be made regardless. The buyer usually wins because there is a chance they are telling the truth, and it simply wouldn't do to have buyers go back to being cheated on the regular. If you were or are an honest buyer, wouldn't you be glad that eBay has a policy that would protect your money? 

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Yes and no.  ebay is a third party, with no skin on the table - item or money - and no information with which to make an informed decision.

Agreed, ebay needs to protect their interest - the platform.  However, if ebay is going to step up as mediator between buyer and seller, ebay also needs to take responsibility for being accurately informed and providing the ability to reach an honest decision from actual facts, not merely assumptions, possibilities, suspicions, conjecture, wishful thinking or stockholders visions of the bottom line.

[ittybitnot]

Do I get a refund back if I did not notice that the wrong address was down as the shipping address? Maryjo1929

You are only protected for INR or unauthorized use if you ship to the address provided by PayPal.  The wrong address issue is part of a new scam that arrives in your ebay messages.  Be careful 

[kensgiftshop]

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@mypostingid15 wrote:

Also "If we decide that a member is misusing returns on eBay, or the eBay Money Back Guarantee, they may be subject to a range of actions"

May be? how about will be?

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Don't know how many, but there have been buyers that loose there MBG privilege for abusing the system.

But, they probably just open a new account and start over