Item stopped moving. Is at Indianapolis ups

[chethor32]

Hi.  I have an item sent to Kentucky and last tracked at Indianapolis ups.  Should have been received March 15th.  What to do next?

Cherl

[12345jamesstamps]

Update tracking if there is an open claim by the buyer.

Do not contact buyer...let buyer contact you first...don't 'open a can of worms'.

Yes, Indianapolis is ...'a hub' with problems.

Would I bother and waste time contacting UPS...not really...unless you have nothing else to do.

On the other hand...it might have gotten delivered without a scan...and the buyer might be a scammer...LOL

[simba6]

Sit tight...........don't give the buyer any ideas.

[dolcetreasures]

I had a package get stuck there for 10 days just recently, I think I mentioned it in a post. It eventually surfaced and was delivered. 

[casprrr]

I have a package that I mailed on Monday, 3/10, which my buyer has still not received. After over a week with no movement, I filed a "missing mail" search with the USPS, and a few hours later the package had a new scan. If your package was mailed USPS Priority and it's been over a week since it was accepted, I would file a missing package search.

[vintagecraze50]

Indianapolis Distribution  center has been a complete mess for months on end. Whenever I send a package that is heading in the direction where it may pass through that facility I contact the buyer and tell them we are sending FED EX. It is simply THAT BAD. ALMOST EVERY  PACKAGE I HAVE HAD GO THROUGH THAT CENTER is delayed. I have had to do missing mail searches constantly when a package ends up there. SO I send FEDEX TO ANYTHING GOING from my location in NC up towards there.

[chethor32]

Unfortunately customer already filed a complaint with eBay.  Looks like I have til the 28th before they take action.😒

[chethor32]

Thanks for your response.  I wish I had known.

that is awful they are in such disarray!

[klhmdg]

@chethor32 

Put the tracking number in the eBay case.

Then file "missing package" with the USPS.

[sextons-sweet-deals]

You mean USPS correct?