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Item is not appearing in search, but appears with other filter?

We're having another issue right now with items not appearing in search.

 

Just searched for one of our items and this was the results: https://www.screencast.com/t/PpzeJAU3G

 

Only one seller is appearing, although you can see on top it claims 5 results??

But if I hit the Guaranteed Delivery filter, this is the results: https://www.screencast.com/t/4jwMMaye7K

Claims 2 results, but only 1 is showing?

Seems the issue with search is still persisting...

Message 1 of 40
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Item is not appearing in search, but appears with other filter?

It is ridiculous. I had to go to google to find what I was looking for on Ebay. Ebay showed me one thing. I was shopping....

 

So I entered one of my own items to test it. My sales have almost stopped in the past couple of weeks and I just thought it was a slow time. Turns out....the items I entered do not show up.

 

They asked me how I liked the new search feature? I got to see ONE Apple Turkey Platter...I had to figure  out to use the ADVANCED feature to actually shop and now I have no idea if I even get to see all of the ones I wanted to see. I do not want to shop if Ebay is choosing the item they think I should have or see. I really would like to be able to use a tool that works and think for myself. 

 

I hope this is a glitch and not a new feature. 

Message 16 of 40
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Item is not appearing in search, but appears with other filter?

I'm having the same problem, with dozens of items not showing in search results. Everyone who has the problem should use the 'tell us what you think' link and leave feeback for eBay regarding this problem.

You would think they'd notice the huge sale drop-off that this has caused, and would want to stop losing millions(?) of dollars an hour ASAP.

Message 17 of 40
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Item is not appearing in search, but appears with other filter?

I just tried searching this item again. Either without, or with GD selected, our listing is no longer visible...

 

Hm... what I find very strange about this, is even though this is giving us a 100% confirmation that search is not working correctly, our sales recently have been almost exact as prior...

 

https://www.screencast.com/t/krS6AsRrSN

 

If our visibility is being harmed, how did our day end at the EXACT point of our average lately...?

 

Does not add up... 

Message 18 of 40
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Item is not appearing in search, but appears with other filter?

Maybe yours is the one item showing up in enough searches to balance out the ones that are not showing up in other searches.

Message 19 of 40
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Item is not appearing in search, but appears with other filter?


@25kenwood wrote:

Maybe yours is the one item showing up in enough searches to balance out the ones that are not showing up in other searches.


Yes, in theory that's possible. But ours was only showing if toggled GD on, and not by default.

 

Today, we're not showing up at all, either filter. We've noticed this for many other items as well...

 

Yet todays sales are pretty decent so far, and comparable to our usual lately.

 

IDK, doesn't quite add up. You would think if only 1 listing is being visible in search, there would typically be drastic fluctuations in sales results?

 


@lovtaco0 wrote:

Are your search terms too specific?

 


 Of course this is one thing we considered. But if you look at the items that are showing up, the only place they have 4482 in the listing is the MPN. And our listing has 4482 in the MPN as well.

 

Regardless, the fact that the search says how many results in the top left, but that many results are not visible, is a clear indicator of a problem.

 

Message 20 of 40
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Item is not appearing in search, but appears with other filter?


@zamo-zuan wrote:

@25kenwood wrote:

Maybe yours is the one item showing up in enough searches to balance out the ones that are not showing up in other searches.


Yes, in theory that's possible. But ours was only showing if toggled GD on, and not by default.

 

Today, we're not showing up at all, either filter. We've noticed this for many other items as well...

 

Yet todays sales are pretty decent so far, and comparable to our usual lately.

 


@zamo-zuan wrote:

@25kenwood wrote:

Maybe yours is the one item showing up in enough searches to balance out the ones that are not showing up in other searches.


Yes, in theory that's possible. But ours was only showing if toggled GD on, and not by default.

 

Today, we're not showing up at all, either filter. We've noticed this for many other items as well...

 

Yet todays sales are pretty decent so far, and comparable to our usual lately.

 

IDK, doesn't quite add up. You would think if only 1 listing is being visible in search, there would typically be drastic fluctuations in sales results?

 


@lovtaco0 wrote:

Are your search terms too specific?

 


 Of course this is one thing we considered. But if you look at the items that are showing up, the only place they have 4482 in the listing is the MPN. And our listing has 4482 in the MPN as well.

 

Regardless, the fact that the search says how many results in the top left, but that many results are not visible, is a clear indicator of a problem.

 


I sure would think that sales results would be affected, but maybe that's what eBay is testing out.

 


@lovtaco0 wrote:

Are your search terms too specific?

 


 Of course this is one thing we considered. But if you look at the items that are showing up, the only place they have 4482 in the listing is the MPN. And our listing has 4482 in the MPN as well.

 

Regardless, the fact that the search says how many results in the top left, but that many results are not visible, is a clear indicator of a problem.

 


 

Message 21 of 40
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Item is not appearing in search, but appears with other filter?

This would be a very strange thing to test on live servers though...

 

Especially after just apologizing for tech issues & promising us to do better testing/implementation in the future... 

 

Prior to that announcement, we noticed usually at least 1 issue per week. Since that announcement, it seems the number of tech issues per week has actually increased, not decreased...

Message 22 of 40
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Item is not appearing in search, but appears with other filter?

There is a lot of research showing that people are happier with less choices, and actually more likely to make a purchase with less variety available.

 

https://www.nytimes.com/2010/02/27/your-money/27shortcuts.html

 

Maybe they're onto something here.

Message 23 of 40
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Item is not appearing in search, but appears with other filter?


@25kenwood wrote:

There is a lot of research showing that people are happier with less choices, and actually more likely to make a purchase with less variety available.

 

https://www.nytimes.com/2010/02/27/your-money/27shortcuts.html

 

Maybe they're onto something here.


That might work out well for the buyers... for sellers though... that's turning it from a free (or free-er) market in to a highly controlled market. Almost definitely bad news for sellers!

Message 24 of 40
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Item is not appearing in search, but appears with other filter?

Ok, this is **bleep** !!! I searched for "love only once tender rebel gentle rogue" ---- a Book that I HAVE in my Store (different account) & it will not show mine, no matter how I change the settings. I had it on "All Categories", then tried "Books", still just shows one guy's (who is only a Drop-shipper anyways) & won't show the others, including MINE that I know is there !!

My Sales this last month have been PATHETIC, I blamed it on being Summer, but now I know it's EBAY !!

WHAT THE HECK, EBAY !!!!

Message 25 of 40
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Item is not appearing in search, but appears with other filter?

"4 results" for this very specific search, using "All Categories". But no way to see those "4 Results", even the "3 new & pre-owned from $18.95" won't show MY copy. Discrimination ???

Is this supposed to be some SICK JOKE by Ebay ???

& YES, I did the "Tell Us What You Think" link.

Message 26 of 40
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Item is not appearing in search, but appears with other filter?

I believe it only shows the ONE top listing for the search parameter.
e.g. if you chose nearest itm will show you the ONE nearest, if you say lowest price it will show you the ONE with the lowest price etc etc.

This HAS to be a glitch. I am not paying 1,000s in fees every month for 90% ofd my shtuff not showing to potential buyers at any given time!!

Get your god **bleep** act together eBay there are people here living of their ebay buisinesses.

 

Message 27 of 40
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Item is not appearing in search, but appears with other filter?

A few days ago I logged off my selling account and onto my buying account to try and view a Vintage milk bottle that was ready to end in 34 minutes. It was an auction format. I used BEST MATCH "Ending Soonest" and it was nowhere to be found! I checked off every "CATEGORY" it was supposed to be listed in through the left side Drop Downs- Nailed right down to EXACT Collectibles>Bottles & Insulators>Modern Bottles 1900-NOW>MILK and it still was NOWHERE TO BE FOUND! My auction ran for AT LEAST the last 34 minutes and was Hidden. Others tried finding it in "COMPLETEDS" after as did I and it did not even show there! Tell us What Is Going On Really????

Message 28 of 40
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Item is not appearing in search, but appears with other filter?

Anonymous
Not applicable

This is the new Grouped Listings garbage. It's the same thing trying to research Sold prices. If sorting by condition they only show 1 and you can't find the others! Makes it quite difficult to price items as you want doesn't it? Another total disaster. Just eBay trying to look like Amazon item pages = copying them.

Message 29 of 40
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Item is not appearing in search, but appears with other filter?

I'm searching Briggs 493896 and it says 3 results but only shows 1.

Searching Briggs 494887 = 5 results but only shows 2.

Searching Briggs 495611 = 6 results but only shows 2.

Searching Briggs 694042 = 31 results but shows 33 ???

This was all done with the included in description box checked.

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