Item is not appearing in search, but appears with other filter?

[zamo-zuan]

We're having another issue right now with items not appearing in search.

Just searched for one of our items and this was the results: https://www.screencast.com/t/PpzeJAU3G

Only one seller is appearing, although you can see on top it claims 5 results??

But if I hit the Guaranteed Delivery filter, this is the results: https://www.screencast.com/t/4jwMMaye7K

Claims 2 results, but only 1 is showing?

Seems the issue with search is still persisting...

[davidstarcher]

As best I can tell it is a test of the grouped results which is why they have a link to tell them what you think about it.  I have two tabs in my browser opened to eBay one of them gives all results while the other is giving limited search results so I take it that it is not effecting everyone who is shopping on eBay all the time.  You are limited to telling them what you think about their new search results feature to once an hour  otherwise you get this message: "Survey unavailable at this time Thanks for your interest in this survey, please note we only allow one response per hour. If you need support, please visit Help & Contact."

If you need to see all results you can go around this garbage by clicking on advanced search and performing it there and the results will come back complte as normal. 

[Anonymous]

Going to Advanced search seems to still function how it was before. Thanks for the tip. Can see Sold items and be able to sort by condition and see all items. But I wonder how long until they take this away? Maybe what they're doing now is just another "live test" but they're probably gonna do this site-wide and the old way of searching/display of items will be completely gone. As I said, they're just copying Amazon. Pretty pathetic.

[zamo-zuan]

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@Anonymous wrote:

Going to Advanced search seems to still function how it was before. Thanks for the tip. Can see Sold items and be able to sort by condition and see all items. But I wonder how long until they take this away? Maybe what they're doing now is just another "live test" but they're probably gonna do this site-wide and the old way of searching/display of items will be completely gone. As I said, they're just copying Amazon. Pretty pathetic.

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Sadly, buyers have no way to know that advanced search still works. Only sellers who notice they can't find they own items are aware of this...

If they are doing a true live test, they should not have said what they did in the recent apology. Doing a live test does not match up to what they told us:

During the past few weeks, a number of technical issues have impacted the selling experience on eBay for some sellers. We sincerely apologize for any inconvenience these issues may have caused. We have resolved the most critical issues and are working diligently to solve all of them as soon as possible. Please know that we are committed to ensuring a world-class selling experience.   Our goal is to provide you the best platform for your business. In order to reduce the likelihood of technical issues occurring in the future, we are reviewing our testing and implementation practices and instituting an enhanced oversight process for all technical changes that may impact you.

[thatsallfolks]

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@lawnmowerpartsstore2 wrote:

I'm searching Briggs 493896 and it says 3 results but only shows 1.

Searching Briggs 494887 = 5 results but only shows 2.

Searching Briggs 495611 = 6 results but only shows 2.

Searching Briggs 694042 = 31 results but shows 33 ???

This was all done with the included in description box checked.

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Yeah, something is truly **bleep**. Maybe ebay should use that as its new name.

[Anonymous]

The problem is eBay never does what they say. And they never inform anyone that they're doing a test or some change, they just do it and leave everyone scrambling and wondering what the hell is going on. Does anyone ever notice that pretty much everything they do these days is worse for sellers AND buyers? Change after change for no reason, site glitches and problems everywhere, fee increases, store price increases, seller promotions don't display where they're supposed to. This new great "experience" that they keep talking about has made the site total F-U-B-A-R and they keep going forward with all this **bleep**. Sellers AND buyers are not happy! But what do they care?

[appliancepartsheaven2014]

This is utter **bleep**.....

Take for example a search I did yesterday:

coca cola ad soldier WW2

There are MANY DIFFERENT items this applies to, but ebay will randomly take only ONE and show it to you. The buyer might like coca cola stuff WW2 related with a soldier depicted. But he will only be able to find ONE!!!!!!! out of potentially dozens of different ads.

This stuff HAS TO STOP!!!!!!!

[tomkat-13]

Same Problem also!

[25kenwood]

Appears to be fixed, for now.

[bonnie-lass]

I've tried all the ways people have said to search and the results are always different. I first noticed the problem with my saved searches though. I'd click view items and get one item showing.

So I played around with it and used advance search (which most buyers wont do) and this showed up.  See how it has 7 'used' parameters? I deleted one of those at a time and my search result showed fewer and fewer items as I deleted each of the used.  What is THAT about? lol but this is really messed up

[janet9988]

Sorry, I am not computer savvy BUT I believe not showing your listings is done on purpose. BUT they will act like it is a technical error just to keep you paying to list items.

LOOK at the User agreement..... Ebay even tells you that your listings will not show up in some searches OR at all.  Most people don't read the fine print. I have highlighted the important parts but read the whole thing.

https://www.ebay.com/help/policies/member-behaviour-policies/user-agreement?id=4259

6. Listing Conditions

When listing an item, you agree to comply with eBay's Listing policies and Selling practices policy and that:

• You are responsible for the accuracy and content of the listing and item offered
• Your listing may not be immediately searchable by keyword or category for several hours (or up to 24 hours in some circumstances). eBay can't guarantee exact listing durations
• When you use the consumer seller listing tool to create listings, your fixed-price listings may renew automatically every 30 days, based on the listing terms at that time, until the quantities sell out or until you cancel the listing
• Content that violates any of eBay's policies may be modified, obfuscated or deleted at eBay's discretion
• We may revise product data associated with listings to supplement, remove, or correct information
• We strive to create a marketplace where buyers find what they are looking for. Therefore, the appearance or placement of listings in search and browse results will depend on a variety of factors, including, but not limited to:
  • buyer's location, search query, browsing site, and history;
  • item's location, listing format, price and shipping cost, terms of service, end time, history, and relevance to the user query;
  • seller's history, including listing practices, Detailed Seller Ratings, eBay policy compliance, Feedback, and defect rate; and
  • number of listings matching the buyer's query
• To drive a positive user experience, a listing may not appear in some search and browse results regardless of the sort order chosen by the buyer
• Some advanced listing upgrades will only be visible on certain Services