Item discription for sports cards

[oldbbcards]

Apparently the item description section of the listing or the accuracy of the listing no longer matters with eBay. I received a negative from a buyer stating I never mentioned  the creases on the card, a 1968 Topps Roger Maris card which the buyer brought at a cheap price because of the condition, the only problem I have with this is that in the item description I clearly state "Card has light creases" and I mention the condition being Very Good but apparently this does not matter. The buyer was able to post negative feedback stating i did not mention this in the listing which is untrue and eBay refused to remove the false feedback. This seems wrong to me and I was told by eBay even though my listing was accurate this did not matter. Can someone please explain this to me?

John

[melda58]

You replied well to the negative feedback, and given your track record, the one negative isn't affecting your 100% positive.  Have you asked the buyer to remove the feedback?  

Rita

[worldcoinauctions]

They can do that, I have often placed the defect in the listing title, that seems to keep most from making a major thing about that. You can have an item that you describe exactly, and the buyer can dispute it, make you accept a return and refund them, ship you a turd in a box instead of the item and you are basically unable to stop them. Most buyers do not do these things, any I run across that do get blocked from future purchases on all my accounts.

[oldbbcards]

Yikes. Glad i didn't get a turd in the mail. The buyer didn't return the item just left the negative feedback which after a few more calls i was able to get removed. Thank you for your comment.

[oldbbcards]

I did message the buyer to remove it and opened a revision but they never responded but after a few more calls i was able to get the negative finally removed.

[lloydsteventaylor]

hi, you are very consistent in putting crease or no crease in your description. that is great. I have seen other sellers just add the word (crease) in the title. that way people who use their phone can know that the card has a crease. the descriptions on phone is not shown unless you click on description   sometimes and people don't always bother to click and read it. 

just a suggestion.

[jerseyboymusic]

Here's what I think the issue is...

On my desktop computer, I can see the Item Description field immediately as I scroll down a listing.

On the Ebay app on my phone, I have to look for a link that takes me to the Item Description field.  It is VERY EASY to miss.  And I am LOOKING for it. I think the casual buyer will miss that very important field.

It is something I feel Ebay needs to fix somehow