Item Disappears after accepting offer, no "Ready to ship" or "Awaiting Payment"?

[valevilla_9013]

recently i accepted an offer on a jacket but it never said "item sold" or showed up in the "awaiting Payment" section, in fact it still says "Respond to offer" even though i already accepted the offer, and now it happened twice today with 2 more items, anyone know why?

[klhmdg]

new way of offers being accepted.

When you accept the offer, it stays active until someone pays for it.

Accepting an offer doesnt pull your listing anymore. The buyer you sent the offer to can pay and its theirs OR someone else can come along and pay full price.

[wastingtime101]

The process of accepted offers moving to pending status on the listing's offers management page is something eBay has been rolling out the past several months @valevilla_9013 .

While offers are in pending status the item is available for anybody else to purchase until the buyer pays. eBay is trying to eliminate the inconvenience to sellers when buyers lose interest after an item ends so the seller does not have to start from scratch and lose interested buyers when they relist. They're also trying to eliminate the inconvenience of having your item off the market during the 4+ day waiting period for payment.

If the buyer does not pay within a certain amount of time, the offer will expire and be removed from the pending section. If the buyer pays then it will become an official transaction on your orders page. In the meantime, any buyer can purchase at full price or make an offer.

[ittybitnot]

When you accept the offer, it stays active until someone pays for it.

@klhmdg 

The OP @valevilla_9013  retains the "buyer rules" that require a buyer to provide a payment source in order to proceed to make an offer.  The buyer should have been auto-billed and the item paid for already.  

UNLESS

it was a 'counter offer' that was accepted.  That will remain live until paid for, even though the seller "accepted" it. 

[ittybitnot]

@wastingtime101 

What is the point of requiring the buyer to put up a payment source in order to make an offer, if it does not result in the auto-pay scenario? A recent response to me from an eBay "blue" on the forums said nothing has changed with that, and if the buyer was not auto-billed (item paid for already) the seller should contact customer service (like they are going to know anything anyway).  

The only things that remain for sale are OFFERS A SELLER SENDS, and eBay since has removed the "accept" button for buyers so combined shipping/invoicing cannot occur. Any/all multiple offers have to be paid separately at full shipping cost for each if the buyer wants them.  

eBay is doing this with COUNTER OFFERS a seller accepts as well.  They are treated like OFFERS A SELLER SENDS and remain for sale until paid for.  This has nothing to do with the "buyer rules" be they on or off on the seller's account. 

When a seller retains the "Buyer Rules" that eBay dropped on all accounts, the buyer should be auto-billed.  

[inhawaii]

You accepted the offer but the buyer has to PAY FOR IT before it is considered sold.

[ittybitnot]

You accepted the offer but the buyer has to PAY FOR IT before it is considered sold.

@inhawaii 

The OP requires a payment source upfront in order for the buyer to make an offer in the first place.  @valevilla_9013  has a buyer that should have been auto-billed. 

[inhawaii]

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@ittybitnot wrote:

You accepted the offer but the buyer has to PAY FOR IT before it is considered sold.

@inhawaii 

The OP requires a payment source upfront in order for the buyer to make an offer in the first place.  @valevilla_9013  has a buyer that should have been auto-billed. 

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Could it be that that particular auction did not require up front payment?

[ittybitnot]

Could it be that that particular auction did not require up front payment?

@inhawaii 

According to @valevilla_9013 they accepted an offer from the buyer.  

If the OP accepted a "counter offer" from the buyer, it would remain for sale and auto-pay will not apply. 

[wastingtime101]

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@ittybitnot wrote:

@wastingtime101 
What is the point of requiring the buyer to put up a payment source in order to make an offer, if it does not result in the auto-pay scenario?

When a seller retains the "Buyer Rules" that eBay dropped on all accounts, the buyer should be auto-billed. 

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No idea @ittybitnot - does not make sense to me, either, but that's what we're seeing.

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@ittybitnot wrote:

The only things that remain for sale are OFFERS A SELLER SENDS, and eBay since has removed the "accept" button for buyers so combined shipping/invoicing cannot occur. Any/all multiple offers have to be paid separately at full shipping cost for each if the buyer wants them.  

eBay is doing this with COUNTER OFFERS a seller accepts as well.  They are treated like OFFERS A SELLER SENDS and remain for sale until paid for.  This has nothing to do with the "buyer rules" be they on or off on the seller's account.  

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Correct - we're seeing this with both SIO (seller initiated offers) and seller-accepted Counter Offers.

If my memory is correct, when the seller accepts a buyer's counter offer these days, the buyer is getting a message saying the seller sent an offer - not that the seller accepted the counter offer. Not sure if I got that right, but that's what's coming to mind. You can correct me if I got that wrong - you've been following this more closely than I have, Itty.

Not that we'll ever see them, but it would be interesting to see the numbers on how this has impacted things in terms of non-payments on counter offers.

Then there's that other factor where eBay is rolling out a combined ship option for auctions with auto-pay, which will eventually roll out to offers at some point in 2025, so we've been told.

All we know for sure is this whole thing is fluid right now. eBay hasn't settled on anything final and they are constantly making changes and running tests as they try to accommodate various pain points of the auto-pay process.

[ittybitnot]

If my memory is correct, when the seller accepts a buyer's counter offer these days, the buyer is getting a message saying the seller sent an offer - not that the seller accepted the counter offer. Not sure ..

@wastingtime101 

Since I am a buyer ONLY now after 24 years of selling, the message I am getting NOW when a seller accepts my counter offer is:  Your seller accepted your counter offer, time to pay.    These remain for sale.  I don't know what happens if I DON'T pay.  They used to just expire, and sellers were complaining there was no way to send a reminder or invoice.  They, more importantly, COULD NOT FILE the cancellation for non-payment on those items, thus no way to award the strike to the buyer for non-payment.  This, of course did nothing to curtail the supposed non-paying buyer issue, and made the "2 in 12" block less effective. 

I think it was kyle@ebay that told me that for sellers who retain the "Buyer Rules" and accept offers from a buyer generated offer, their buyers should be auto-billed.  Got lots of company right now, and not a lot of time to "search the boards" to find it.  I stink at board searches anyway, even when I was tagged...LOL. 

Sellers who retain the buyer rules because they might have a non-payer, are also turning away PAYING BUYERS due to the restrictive payment options AND removal of the ability to combine shipping.  If they require the payment source from the buyer upfront, and the buyers are not auto-billed, sellers probably should just turn those preferences to OFF, and provide a "better buyer experience" instead.  LOL.