Issues with bad buyers return fraud

[stuntcams]

We are having issues with these 2 orders:
04-11275-48181 and 26-11378-50104

Ebay moderator: Please view our Customer Service Chat Transcript - SR# 1-476686833331 and SR# 1-476980622631 for exact details that we've encountered.

We have documented proof from the USPS postmaster that we've uploaded to 'general docs' per your request on chat that proves we did not receive these items back.

On 4.17 I uploaded letter to ebay in their docs, awaiting a response, but still have not heard from Ebay.  The first chat stated I would receive a refund for 3331 chat ID, but I have not seen any refund or heard back.

They bought the item, they ask to return the item. We send them a label. They put a sticker over the label and send back a first class padded envelope less than 1lb with nothing in it, addressed to someone in our city and zip code only and then you refund them automatically without ever giving us a chance to refund $0.

Please escalate this case to an appeals manager or upper level manager to investigate as we simply just want our items back or our money back / seller protection

[hartungcards]

There isn't anybody from eBay on this discussion board that can help you with this.

[ittybitnot]

@stuntcams 

To what city/state did you ship these items?   

[brightlightbookseller]

You are not talking to eBay when you post here.  We are other sellers/buyers who cannot see your account or your chat history.

Try contacting eBay via Facebook (my preferred method, the reps there are better trained and able to help usually): https://www.facebook.com/ebayforbusiness

[stuntcams]

Thanks.  I was hoping to get an ebay moderator, but I guess that's not the case.  

[dentalsales4u]

Try eBay for Business on Facebook

https://www.facebook.com/eBayForBusiness

These are actual eBay employees who can help you.

Click the message icon top right and post what you just did here.

It will ask you to verify who you are. Follow the prompts.

Once that is done, wait for them to get back to you.

They don't respond right away, but they will.

Good luck to you

[mideatech]

It happens to me over 8 times, with in the last 6 months. I believe it just same person use all different new ebay/guest account to purchase our items, to send all different address, and then once the package delivered,  He start with the return, all the we received were empty envelope, to get refund.  As all the package that first scan are at the same location. even thought all those orders were sent to different States, FL, AZ, MT, etc. all the return first scan is At California. I had too ebay many many times they just doing nothing.  **bleep**up ebay need to act

[toysaver]

The moderators here are to make sure we remain civil and don't swear at each other.  They have nothing to do with customer service.  The moderators can delete posts, they can close topics, they can move topics and they can send emails.   I'm sure there's more they do but tackling customer service issues isn't one of them.  That's like calling an electrician when your toilet doesn't flush.