mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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Why did you cancel the transaction. The ship to address was in the USA, it doesn't matter if the buyer is an international buyer. What matters is the address you ship to. So WHY did you cancel the transaction?
Yes the amount would still be counted in your sales figure as it was a sale. You cancelled it for some unknown reason which has no affect on reducing your sales for the time period.
Once every 30 days you can call Ebay and ask your sales limit to be increased. If you are a seller in good standing, they are likely to do that.
But you should be aware that you had NO legit reason to cancel that sale, so chances are you got a defect on your account for doing that. Which since you are a new seller may prevent Ebay in wanting to increase your selling limit until you have a better understanding of the Ebay rules.
Whatever caused you to cancel that sale, explain please, so we can assist you in better understanding why you did not have a problem until you created a problem by cancelling the sale. And you now have your feedback at risk as the buyer may be very unhappy with you.
Why did you cancel the transaction. The ship to address was in the USA, it doesn't matter if the buyer is an international buyer. What matters is the address you ship to. So WHY did you cancel the transaction?
Yes the amount would still be counted in your sales figure as it was a sale. You cancelled it for some unknown reason which has no affect on reducing your sales for the time period.
Once every 30 days you can call Ebay and ask your sales limit to be increased. If you are a seller in good standing, they are likely to do that.
But you should be aware that you had NO legit reason to cancel that sale, so chances are you got a defect on your account for doing that. Which since you are a new seller may prevent Ebay in wanting to increase your selling limit until you have a better understanding of the Ebay rules.
Whatever caused you to cancel that sale, explain please, so we can assist you in better understanding why you did not have a problem until you created a problem by cancelling the sale. And you now have your feedback at risk as the buyer may be very unhappy with you.
@hon-4351 wrote:Well, maybe I'm a bit paranoid because of the previous encounters with scammers on eBay...
But about this order, it comes from a user with no previous buying history, and I searched the address he left, which, as I mentioned, was a shipping company. There are some posts on this forum about that company, and some sellers reported not receiving money after sending items there.
Anyway, I'm just explaining why I canceled that order, not making excuses for myself or anything.
I'll take more care from now on. It's another month now and the selling limit is refreshed for me.
It is so important to understand the rules that control or dictate what sellers should do on Ebay if you are going to sell here. There are lots and lots and lots of international buyers that use US ship to addresses and many times it is to a reshipper and many times it isn't. It could be a family member, friend, the buyer could be here on an extended visit, etc. The possibilities are endless.
Simply to ASSUME that because they are an international buyer that they must be trying to scam you is ridiculous.
"...a user with no previous buying history" WOW not that is another huge ASSUMPTION as well. You are saying you feel that new buyers present a risk of you getting scammed out of your money?? Should buyers feel the same way about you since you are a new seller???? Are you here to scam the buyer's out of their money??? I doubt it, but I was just using your logic on this. New does NOT = bad.
"There are some posts on this forum about that company, and some sellers reported not receiving money after sending items there." Well then that would be the seller's fault. You should NEVER ship anything to anyone until you have clear payment. BTW, the company you are shipping to is NOT your buyer and they owe you ZERO money to begin with. They are just a reshipper. Your job is to ship to that address if your BUYER has paid you.
You need to read and understand your responsibility as a seller in regards to when a buyer can file a claim and when they can't. When you are protected and when you aren't.
In the case of an international buyer using a reshipper inside the USA. Your responsibility is to get the item to the US address safe and sound. PERIOD. Once that re-shipper ships the item to the buyer at their international address, the Buyer protection is VOIDED. You are no longer responsible for the item, even if it gets lost or damaged in transit to the buyer's address.
@couldabeenworse wrote:I guess I can see why eBay might count a cancelled sale toward a new seller's monthly sales limit. Otherwise, a newbie might keep cancelling/relisting until he got the price he wanted, or a scammer might cancel many sales and fund the refunds with a stolen bank account.
Ebay has always counted sales that are cancelled for any reason as a sale. Because it was a sale. It is just a simple and basic accounting principal when figuring your GROSS sales. Not to be confused with Net sales.
@the*dog*ate*my*tablecloth wrote:I think if buyers request the cancellation it shouldn’t be counted
Why it was a sale. It went south, but it is still a sell. It is part of gross sales. Gross sales gets adjusted by discounts and refunds to arrive at net sales.
