Is this a good thing? We’re simplifying order cancellations

[ten_o_nine]

Hi ten_o_nine,

We're reaching out to let you know that today, we're launching an update that will simplify the order cancellation process for both sellers and buyers.

What's new
Buyers now have the option to request an order cancellation using the Cancel order button before the item is marked as shipped.

What sellers should know
•
You retain full control to either accept or decline cancellation requests

•
You’re protected from neutral or negative feedback for any cancellation requests made through our updated process, regardless of whether you accept or decline

•
You may notice a slight increase in cancellation requests, but should receive fewer direct messages from buyers inquiring about cancellations

•
In prior tests, this change resulted in a minimal increase in cancellation requests (maintaining an overall average cancellation rate of 1%, with an increase from .9 out of 100 transactions to 1.1 out of 100 transactions), and a notable 25% improvement in buyer satisfaction, which led to a higher likelihood of repeat purchases

For a detailed overview of these changes, please visit our eBay Community page.

Thanks for being part of the eBay community.

[femmefan1946]

I had one US buyer cancel when they realized I was not in the USA.

Since I have Free Shipping to both USA and Canada this seemed odd to me.

Especially since it usually costs more to ship to Canada than to the States.

[gurlcat]

---

@mamacassidy wrote:

yes, thank you, that's what I meant!

I'm new to these community discussion boards, and I'm still learning. I've been a casual buyer/ seller on ebay for many years, but only within the last year have I had a store and a real 'business'.

---

Hey, welcome!  Insider tip: come HERE immediately rather than try to contact eBay whenever you have a problem.  The saddest thing is how many of these threads are by furious/devastated sellers describing what just happened because they thought they did everything right (often based on bad CSR advice) and ended up with terrible consequences ..... and it's too late for any of our advice to do any good.  The vast majority of things I needed to learn as a new seller, I learned here from these wonderful folks.