Is there any good reason to block someone anymore?

[sunshine_in_az]

I blocked an unreasonable buyer that asked me 50 million questions and did not want to buy the item unless they could get the return shipping paid for.  I blocked her, knowing she would be trouble.  So today she creates a new account and buys it.  I just don't think people should be able to create a new account so easily, but then again I can't see how you can stop it.  Someone in a previous thread posted that if someone returns an item on the free returns they will block them.  Well, it won't matter, they will just create a new account.

[pburn]

@sunshine_in_az

Even thought it's a little over a year old, you might find this article interesting:

https://www.ecommercebytes.com/C/abblog/blog.pl?/pl/2017/1/1484708844.html

[gew6463]

I recently got a negative for this very reason. I had blocked a competitor who sent harassing emails (their 'selling' I.D.) so they used what they call their 'buying I.D/account' to purchase from me. I contacted Ebay, and a Rep verified this was a second I.D. for that user (same name on account of both I.D.s), so Ebay blocked the new I.D. (while I was on the phone) then advised me to cancel the transaction. I wish I had NOT taken their advice 😞  It only angered the buyer, and of course I got a negative. I asked the Ebay rep what would happen if the same buyer/competitor once again created a new Ebay I.D....could they buy from me again? The answer is Yes. If they set up another account (which requires using a different email, which is quite simple), I would then have to block that I.D individually.  It's completely crazy. There is no way to know who is behind those I.D.s, and if someone wants to buy from you, there are ways to do it. By the time I was done, Ebay was claiming that it was not even the same account (so why was I told it was many times? the rep even blocked based on this). After talking to about 8 different reps (who often contradicted each other), I decided I was going to have to just let it go. I know some more experienced posters may say it is not allowed (creating a new I.D. once you are blocked) but it definitely happens, and Ebay does not seem that concerned about it. Maybe because it is a sale? ka-ching

[rixstuff]

I have only ever blocked someone when they have done a bad transaction with me.  My new buyer neg is nothing.  I try to leave feedback for every buyer but the bad ones get NOTHING because I cant leave the neg they really deserve.

[hillbillymedia]

Here is a link to the policy...    https://www.ebay.com/help/policies/selling-policies/unwelcome-malicious-buying-policy?id=4375    Ebay really should enforce their policies equally across the board. The problem is getting a rep that knows the policy and has the ability to enforce it. It helps to know the policy and be able to cite it. Having said that....trust me that ebay knows good and well if accounts are linked if the malicious buyer is using the same ISP over those accounts. Perhaps some will say I`m wrong but get banned from selling and see what happens.

[sunshine_in_az]

Both were interesting articles.  But if you have to show intent to cause a disruption, it appears nothing can be done except hope for the best. 

[hillbillymedia]

I agree. Ebay seller protection seldom happens. Policies stated are as reliable as the flip of a coin.

[sin-n-dex]

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@gew6463 wrote:

I recently got a negative for this very reason. I had blocked a competitor who sent harassing emails (their 'selling' I.D.) so they used what they call their 'buying I.D/account' to purchase from me. I contacted Ebay, and a Rep verified this was a second I.D. for that user (same name on account of both I.D.s), so Ebay blocked the new I.D. (while I was on the phone) then advised me to cancel the transaction. I wish I had NOT taken their advice 😞  It only angered the buyer, and of course I got a negative. I asked the Ebay rep what would happen if the same buyer/competitor once again created a new Ebay I.D....could they buy from me again? The answer is Yes. If they set up another account (which requires using a different email, which is quite simple), I would then have to block that I.D individually.  It's completely crazy. There is no way to know who is behind those I.D.s, and if someone wants to buy from you, there are ways to do it. By the time I was done, Ebay was claiming that it was not even the same account (so why was I told it was many times? the rep even blocked based on this). After talking to about 8 different reps (who often contradicted each other), I decided I was going to have to just let it go. I know some more experienced posters may say it is not allowed (creating a new I.D. once you are blocked) but it definitely happens, and Ebay does not seem that concerned about it. Maybe because it is a sale? ka-ching

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No no no... if they're blocked and you cancel because it's verified it is the blocked person, the negative is removable. Don't talk to anyone who says "that reason is not on my list" that person isn't using their brain to think.

I had a similar thing happen (blocked person using second ID) and they left the worst feedback imaginable... I had to call every day to get them removed one at a time because the buyer bought multiple items and left his feedback one per day. I told them the transaction is cancelled, as in, it didn't take place, because the buyer wasn't supposed to be able to buy, they circumvented my blocked bidder list.

Don't give up, try again, use these arguments. If you're still having problems, message me with what you're being told the CSR and I'll give you information on what to respond.

Cheers, C.

[gew6463]

Thanks for the information. Maybe I need to give it another try. At the time I was so stressed out that I had to back away from it for a bit. But 12 months is a long time to hang onto that negative. I appreciate your offer, and will keep that in mind this time around.