Is there a way to find out if someone has policy violations?

[uskidstuff]

A buyer messaged to say she wants to buy something, but can't. I checked my BBL, but she wasn't on it. (she is now, since when I checed her feedback left for others, I found the Red Sea, lol). I'm thinking it may be for policy violations. Is there a way to find out?

[jame234]

No, you can not find out her violations.  Once source available is her Bid retractions on her FB Profile.  If she can't bid, you have your automatic block set to block a buyr with two or more violations.

[ted_200]

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@uskidstuff wrote:

A buyer messaged to say she wants to buy something, but can't. I checked my BBL, but she wasn't on it. (she is now, since when I checed her feedback left for others, I found the Red Sea, lol). I'm thinking it may be for policy violations. Is there a way to find out?

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Look under Site Preferences, Buyer Requirements, Buyer Requirements Activity Log.  I don't think you'll be able to see the ID involved if they got blocked for Policy Violations, but it will show a f/b score, and since you've heard from them, you know their f/b score.

[castlemagicmemories]

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@uskidstuff wrote:

A buyer messaged to say she wants to buy something, but can't. I checked my BBL, but she wasn't on it. (she is now, since when I checed her feedback left for others, I found the Red Sea, lol). I'm thinking it may be for policy violations. Is there a way to find out?

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Yes, you can check your buyer's log to see what caused her to be rejected.   The reason should be listed there. You start by going into your account in My Ebay.  Find the Buyer's Requirement log.  

[uskidstuff]

Thanks! That worked. It's for unpaid items. Should I answer and tell her?

If you block someone and they ask why, do you ever tell them why?

[castlemagicmemories]

With the Red Sea, you are probably right and it is for policy violations. Depending on your block, it might just take 4 to block her.

[ted_200]

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@uskidstuff wrote:

Thanks! That worked. It's for unpaid items. Should I answer and tell her?

If you block someone and they ask why, do you ever tell them why?

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I have, but I generally wouldn't unless you're considering letting them bid/buy.  You can put them on your "Buyer Requirements Exclusion List" to let them buy without removing your Requirements for everyone else.

[thallidguy]

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@uskidstuff wrote:

Thanks! That worked. It's for unpaid items. Should I answer and tell her?

If you block someone and they ask why, do you ever tell them why?

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Unless I wanted to make an exception for this buyer for some reason, I would stop contact and ignore from this point on, and add the individual ID to my Blocked Bidder List (now much easier to do than before, since the link is in your Seller Hub).

The Red Sea is a sign that this person is trouble, more than anything else. And there's no point in messaging with someone if you don't want to deal with them. You don't owe them an answer.

[uskidstuff]

You're right. If it was just for unpaid items, I might consider doing an exception, but not with all the negs. 

Oddly enough, I had someone last week ask about a very similar item. She asked a question that was clear in the listing. That one left more negs than this one, and she was a seller! I like when buyers ask a question so I can check them out 🙂

[slippinjimmy]

If a buyer says "I've been blocked for unpaid strikes could you unblock me" I will usually do so.

If a buyers says "I'm blocked and don't know why" I'm much less inclined and normally would not respond.

Nonpayment strikes are the only block I use so pretty much anyone who has ever asked has been upfront.

[phono_0490xxxxxx]

cross posted thread in Bid/Buy forum...  thanks.  /s

https://community.ebay.com/t5/Bidding-Buying/Is-there-a-way-to-find-out-if-someone-has-policy-violat...

[ymeagainlord]

Of course these days, they can call CSR and cry about it and CSR will "fix it" so they can bid, or tell them to bid with another ID which it seems is now allowed if they "really really want your item".

[missjen831]

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@ymeagainlord wrote:
Of course these days, they can call CSR and cry about it and CSR will "fix it" so they can bid, or tell them to bid with another ID which it seems is now allowed if they "really really want your item".

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It doesn’t help that there are regular posters who constantly tell these buyers to do that either. Even when the buyer earned the strike they encourage them to call customer service to get the strike removed 😕

[ted_200]

You're right. If it was just for unpaid items, I might consider doing an exception, but not with all the negs. 

Because of the neg.s, I totally agree.

FWIW, I have the "Policy Violations" block in place, and it has NEVER blocked anyone for policy violations.  I don't think it's even possible to get a policy violation as a buyer here anymore. 

If a buyer says "I've been blocked for unpaid strikes could you unblock me" I will usually do so.

If a buyers says "I'm blocked and don't know why" I'm much less inclined and normally would not respond.

Nonpayment strikes are the only block I use so pretty much anyone who has ever asked has been upfront.

I removed the block for unpaid item strikes several years ago.  After reviewing the Activity Log, most of the buyers it was blocking had thousands of feedback on eBay, it occurred to me they weren't getting all that feedback by never paying for things.  I sell auctions, a blocked bid is less money for me, and I never had much unpaid item trouble anyhow (probably 2 or 3 a year), and it hasn't been any worse since I removed the block.

Most of the other blocks are for Countries I Don't Ship To.  I let someone talk me out of that one once, and it ended badly, so that one is non-negotiable now.