Is there a way to call eBay?

[divwido]

Facebook hasn't answered, I'm sick of waiting as it has been six days now, but they only want to 'help' me solve my problem by saying it's my fault.  My buyer hasn't paid and eBay will not let me close the sale.

[luckythewinner]

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@divwido wrote:

That's so stupid, I don't think I can stand it.   I have an urge to pull every single listing over such a stupid stupid rule.  But thank you, finally, someone gets it.

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Actually, it makes sense.

If you are sending a invoice, you are essentially sending new or updated payment instructions. So if the buyer has not received his payment instructions yet, it is not really fair to start the clock until he does.

And if you are sending invoices simply to nag the buyer to pay, you might want to stop doing that because it is unnecessary. eBay already sends the buyer plenty of reminders to pay.

[divwido]

It makes sense in an eBay kind of way.   It also explains why they show the sale date on the item as one day and the sale date for the transaction several days later.  I wish I had known about this earlier.

This will change how I invoice people.  or don't.

[yuzuha]

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@divwido wrote:

That's so stupid, I don't think I can stand it.   I have an urge to pull every single listing over such a stupid stupid rule.  But thank you, finally, someone gets it.

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How is it stupid? Sending an invoice to a buyer indicates that you want them to pay from that invoice rather than just independently. It only makes sense to reset the timeframe, because they can't pay until they actually receive the invoice.

[wastingtime101]

Did you ever automate your UPI settings? You posted about it a couple weeks ago wondering why the setting was showing you a 7 day option instead of 4 days. If you set up automated settings for 7 days like you mentioned in that post, then the sale will cancel automatically on May 7 at the time of day the sale was made.

If you never set up the automation process, then this would obviously not apply to the current situation.

[mtgraves7984]

This will change how I invoice people.  or don't.

@divwido 

Yep. (Psssst... I don't.) I feel that eBay sends enough reminders and I don't want it to go past Day 5. Live and learn...

[soh.maryl]

Evidently every time you send another invoice, it resets the time you can cancel, citing the reason as "buyer didn't pay".   (I didn't know that either.) 

[a_c_green]

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@divwido wrote:

March 30.  So yes.

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March 30 was over 30 days ago. Is the debt even collectible anymore? I thought the most you could extend an unpaid collectible (or receivable) was 30 days from the date of purchase, after which the buyer no longer has to pay (or at least can no longer be slapped with an Unpaid due to a seller cancellation), and you can relist.

[wastingtime101]

Probably a typo. One of their other threads about this says April 30 in the title.

[wastingtime101]

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@soh.maryl wrote:

Evidently every time you send another invoice, it resets the time you can cancel, citing the reason as "buyer didn't pay".   (I didn't know that either.) 

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Yep, but only for sellers using a manual process. Tyler from eBay said it won't reset the clock if a seller has automated UPI settings in place. There's a useful chart in this post.

[1tuna]

 I was hearing this a few weeks ago and I had my doubts about it

I decided to see if it really happens

what I did was send an invoice on day 5  and after that I canceled it.

sending an invoice does not extend the waiting period for cancellation

PREVIEW

[buyselljack2016]

And there may be the "ah ha" moment. If still set up for 7 days then it isn't going to happen in 4, or 5, or 3.

[divwido]

Sorry, wrong month.  April 30.   my fault, my brain wasn't awake yet.

[kenjac_5529]

It says solved but just in case....

I just click the contact us button. But you have to be wary of any seller assistance ebay is claiming. If you click to ask for help for returns or anything below, they will just have you read unnecessary articles. You have to click Account and then click on managing your contact information then they will prompt you to verify the number you want to be called at. Once they can call you can explain your situation. Then you can see if they "really" want to help you.

Probably not though, their customer service is lamentable, that's why they have abruptly discontinued any options to help or hear out any concerns of the sellers' complaints. But honestly don't get your hopes up. I don't think they PROPERLY train their reps. or the supervisors. They just tell you want they think you want to hear. But they love to put you on hold only to pass the torch to another rep. It's ridiculous!

Oh, and they claim to be notating the account on their computer, but that's a lie because funny enough they don't have any information when I have them follow up.  I think that they are just tapping buttons on the keyboard all willy Nilly. Seriously ebay is not seller friendly anymore. We have no rights it seems. 

I may sound a little contemptuous, but I have every right. Its seller beware when dealing with the terrible lack of empathy and out of pocket expense for the sellers & the haughtiness of their injudicious customer service is laughable. 

I just sold an item that was in perfect working condition, Even had the photos AND sent the buyer videos to show item was perfect condition when i mailed it.  On the listing it said NO RETURNS (I don't even know why they allow sellers to say no returns, it's a joke).

I even kept constant communication with the buyer but due to the buyer being on eBay longer than I have they took the buyer's side. They refunded the buyer in FULL. CRAZY that's just bad business. I appealed they denied it without even contacting me or asking for proof that the item was PERFECT.

So, either the buyer could've had buyer's remorse, or the item was broken in transit.  Ebay's ridiculous return guarantee overpowered my no refunds & allowed the buyer to return it anyway!!!!!! And here's the kicker, the appeal said there would be no further charge to me but then charged me to refund the buyer!!!!! eBay even actually had the nerve to charge me for the buyer's return shipping label that somehow ended up twice the amount of the initial shipping cost (SHADY).

After talking to 7 different reps & 2 supervisors over a weeks' time. It didn't even matter i listed no returns, I was the one who got screwed. They also charged my eBay account with bogus extra fees on top of the fees they took out when the item first sold to my bank account. I tried to fight the appeal, I requested assistance for them to step in but all they did was say they would forward an email to the reps that would review the case.

Seriously who is hiring these Ebay employees? I have to say I am not impressed and extremely disappointed in eBay's lack of protection for the buyer.  Ebay seriously is dropping the ball but that's only my opinion due to how I've been treated as a seller. 

But hey good luck maybe you might get lucky. Doubtful though after looking at all the appalling reviews lately. 

Ebay seriously DO YOUR JOB!!!!! Train the right people to help when buyers and sellers ask for a fair chance when there's a conflict. 

Because FYI dear Ebay. Without buyers you wouldn't have sellers. 

[a_c_green]

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@1tuna wrote:

 I was hearing this a few weeks ago and I had my doubts about it

I decided to see if it really happens

what I did was send an invoice on day 5  and after that I canceled it.

sending an invoice does not extend the waiting period for cancellation

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Yeah, I'm looking at that referenced chart and its accompanying response again now, and I'm not certain that it says what folks (including myself) have been saying, or at least doesn't answer the root question.

The wording of that response quoted by Tyler seems to be using the word "invoice" as the amount due, not as an actual billing invoice (i.e. demand for payment) sent days afterward (e.g. if seller set auto cancel at 4 days, the invoice will be cancelled 4 days after the last purchased").

Thus the chart is correct in terms of when an Unpaid item can be closed relative to the date of sale if the seller does nothing else in the meantime, but does not show what will happen if an invoice is sent to the buyer 3 days later, for example. It does not answer the question of whether sending a later invoice resets the 4-day payment clock.

From what @1tuna is saying above following an actual test, the answer seems to be No, the clock is not reset.

[1tuna]

I have found that the vast majority of the CSR`s do have empathy for the seller

they have heard all the stories for sure and want you to feel comfortable about the decision they will make.

often times a CSR does not even make a decision but they are aware that the buyer is always going to get there way in a return situation.