04-13-2024 06:05 PM
Customer bought a brand new OEM ignition coil in a factory sealed package from me, installed it on his machine, and the darn thing still wont start. "The coil must be defective".
Defective coil = Percentage?
Mis-diagnosis = Percentage?
Of course I accepted his return, no questions asked.
04-14-2024 06:56 AM
In my limited experience fixing my own cars, I've learned that new in box does not mean anything for manufactured semi-disposable products. I think the manufacturers also package their defects and sell them on also.
Had enough experiences at advance auto with faulty new stuff that perhaps I'd be more inclined to believe it.
04-14-2024 07:19 AM
@retrogames10000 wrote:In my limited experience fixing my own cars, I've learned that new in box does not mean anything for manufactured semi-disposable products. I think the manufacturers also package their defects and sell them on also.
Had enough experiences at advance auto with faulty new stuff that perhaps I'd be more inclined to believe it.
I agree with that in regards to "modern" parts. ESPECIALLY those made in China fast and cheap. But the NOS parts from a bygone era had quality control in place. The defects were recycled in the factory. It was rare for a GM part made in Anderson or Detroit to be defective. Some parts are effected by time but it's mostly to do with the environment in which they were stored. Obviously parts stored for many years in optimal conditions are going to stand the test of time. Parts stored in a leaky barn aren't.
I do inspect parts before they're sent out, if they look like they didn't "stand the test of time" I won't sell them. They go right into the scrap bin. I can count on one hand the amount of times a buyer has said the part was actually defective and I've always just refunded them.