mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@thepikmin wrote:I listed an item with the incorrect price and the item was barley even up for 24 hours before it sold. When it sold I noticed my mistake and immediately refunded/messaged the buyer. I offered them something else for free as compensation and they said no thank you. A month later they left me negative feedback even thought I refunded/messaged minutes from their purchase. Is there anything I can do to remove this feedback? I don't want this negative feedback for all of next year now because I forgot to add a 1 to my total 😞
I assume you mean the 1 to equal $100.
You made a mistake and you are expecting your buyer to be fine with it because you refunded. It simply doesn't work that way. You made an honest error, but your buyer is disappointed that they could not get what they purchased. That disappointment if real and it is what they expressed in the feedback they left for you.
To get it removed, the feedback would have to breach some Ebay rule and it simply doesn't. However what you did does. I realize it was likely an honest error, still it was your error.
Do NOT respond to that negative feedback with anything less that accepting your responsibility for the mistake in your listing. Do NoT blame the buyer, as they did nothing wrong. Own your honest mistake and the disappointment you caused the buyer. But I would not advise saying ANYTHING about you cancelling the sale because you had it priced wrong. That would not be a good thing to say.
It is unlikely that this feedback will cause you any notable problems, unless you respond to the feedback badly.
@inhawaii wrote:Well here's just one example.
Let's say I sell a DVD to someone and they leave me a negative feedback "Terrible movie!"
That qualifies for removal. It has nothing to do with the transaction.
As far as getting it removed, hopefully someone will come along with a link.
There are far more reasons to be able to get a feedback removed, it is just that the OP's reason does not apply. Just because a seller doesn't like it does not make it removable.
https://www.ebay.com/help/policies/feedback-policies/feedback-policies?id=4208
When do we remove feedback?
Harmful, inappropriate or irrelevant comments and images
We remove all feedback that contains any:
- Content promoting hatred, violence or discrimination
- Profane, obscene, adult, illegal, or explicit content
- Opinions on any political, religious, or social issues
- Any implied or explicit threats or intimidation
- Personally identifiable information
- Links, URLs, or other content encouraging sales outside of eBay
- Infringement of third-party rights
- Meaningless content or images that aren’t of the item purchased
- Comments intended for a different item or seller
- Negative comments with positive ratings, or positive comments with negative ratings
- Personal attacks that could harm the reputation of the seller or their business and could not reasonably be viewed as constructive criticism
Any pictures left in feedback should accurately represent the item purchased and follow our policies, including the Images, videos and text policy, the Offensive materials policy, the Restricted adult items policy, and the Illegal explicit content policy.
