Is it pointless to fight return

[happymover2323]

Buyer opened request over 15 days after receiving item as 'not authentic'

Item was sold new with no returns.  BTW it was a heavy winter designer coat, which with the season starting to break would be useless now. 

Buyer stated reason for returning - item seems not authentic

Is this worth fighting? Or, suck it up and accept a coat that have been worn and not in new condition to which i sent; plus the loss of shipping cost to and from??

[plumbingspecials]

Sellers need to familiarize themselves with the buyers' Money Back guarantee, that simply overrides YOUR return policy when an item is Not as Described. I would get the coat back and block the buyer. You're probably not going to win this one with eBay.

[emerald40]

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@happymover2323wrote:

Buyer opened request over 15 days after receiving item as 'not authentic'

Item was sold new with no returns.  BTW it was a heavy winter designer coat, which with the season starting to break would be useless now. 

Buyer stated reason for returning - item seems not authentic

Is this worth fighting? Or, suck it up and accept a coat that have been worn and not in new condition to which i sent; plus the loss of shipping cost to and from??

___________________________________________

To be honest it is your word against his.  And you know who ebay will believe.

Also if a buyer does not get to return one way he will just go to paypal or his credit card.

Better to accept the return, block ,and move on.

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[lewisburggold]

If you get the coat back consider it a good thing.   Accept the return and block the buyer.   It is pretty much pointless to fight a return.   Now if you get it back and its not close to the same condition and you sent it take photos to prove your case sometimes that will work out in your favor.    Best regards

[nowthatsjustducky]

15 days, eh?  That is long enough to use it for a ski weekend, then return it for a full refund to the seller and make the seller pay return shipping.  And since there is no defense against a seller lying and claiming "does not seem authentic,"  there is not a whole lot you can do unless you are skilled at coaxing a "confession" from the buyer and giving themselves enough rope to hang themselves with.

[percgrabbe-0]

Only if you dont mind the funds being tied up while you wait for EBAY to decide in your favor.  My suggestion is look for the cheapest way out of a return. We shouldnt have to refund shipping either.  Just the item. Maybe even be able to deduct lost shipping costs from a Free shipping return if ebay was more seller friendly and let us make those kind of decisions on our own like other selling sites sometimes do. 

[flyerfandan999]

Assumption:  the coat is authentic.

If you can prove to eBay's satisfaction that the coat is authentic, then I would fight the return.

Just how you would go about proving the coat is authentic to eBay's satisfaction is what you need advice about from fellow Sellers in this thread....you don't need any advice from people who would roll over at the drop of a hat.

An original purchase receipt from an established retail store that carries this particular brand might do the trick.  There might be other ways, hopefully some fashion Sellers can help you out.

If you can't prove it's authentic, then eBay is most likely going to side with the Buyer, and in such case you'll end up refunding the Buyer in full and paying for return shipping.

I agree with another poster.....play dumb and engage with the Buyer in eBay messages and ask why they think the coat is not authentic, how can they tell, did they take it to a store that handles that brand, etc.  The more they reply to your "deer in headlights" questions the more chance they might write something that reveals their scheme to abuse eBay's return policy.

[atikovi]

Deny the request. Saying,  "item seems not authentic" is just buyers remorse. If buyer had it checked out and found it a fake, they would have said so. Buyer is just on a fishing expedition. Tell them you don't accept returns as mentioned in your listing. Chances are they will go away. If not, post back for other options.

[*eponymous*]

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@atikoviwrote:

Deny the request. Saying,  "item seems not authentic" is just buyers remorse. If buyer had it checked out and found it a fake, they would have said so. Buyer is just on a fishing expedition. Tell them you don't accept returns as mentioned in your listing. Chances are they will go away. If not, post back for other options.

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There is no such option

Seller options:  Refund outright

                               Accept the return

                              Offer a partial refund

                              Ignore the request and enjoy the unresolved case,

                              neg & cost of return label

[atikovi]

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@*eponymous*wrote:

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@atikoviwrote:

Deny the request. Saying,  "item seems not authentic" is just buyers remorse. If buyer had it checked out and found it a fake, they would have said so. Buyer is just on a fishing expedition. Tell them you don't accept returns as mentioned in your listing. Chances are they will go away. If not, post back for other options.

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There is no such option

Seller options:  Refund outright

                               Accept the return

                              Offer a partial refund

                              Ignore the request and enjoy the unresolved case,

                              neg & cost of return label

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Its been a while since anyone asked me for a return but recall having the choice to accept the return or because I don't take returns, to deny. 

[alaynapearl10]

Of course this is just my opinion and what I would do, however every seller is different. If a return is opened because it was something I did wrong, or could have done wrong I accept the return. However if I feel the reason for the return is ridiculous or unreasonable I fight it everytime and usually ebay sides with me. 

[richardwillardcollection]

If you sold it with no return, then dont accept the return. Now, if the item does find its way back to you, and it sounds like it will, if there is something wrong with it, report it, thats all you can do. ebay will most likely take the money from your account, you cant fight that too well, now if that item was sold as used, and they send it back and its torn or soiled, take pictures and post them, you could win, but not likely, big maybe, depends on how long you have sold on ebay, your return cases in the past, your creditability, and so forth, it might not be worth fighting for, maybe you should at least try. up to you.

[happymover2323]

100% agree

And exactly the approach i have took.  Hoping for some self-incriminating evidence on buyer part.  And btw this is not a highly counterfeited item, infact it would have no desirabilty other than generations like myself who is past their prime and not at all considered today's popular culture/look, more

functionality.  It's almost humourous that the buyer has labeled item counterfeit.

To me, it's obvious the buyer has had the use they need of it and would like to return at my expense.

[richardwillardcollection]

buyer just does not want the coat and does not want to agree to the "buyer pays return shipping rule" wait until a week day during business hours to call ebay and ask to talk to an American. good luck, you may prevail, but is it worth it.

[richardwillardcollection]

dont push the button "accept return" no matter what, that is the key.