eBay

varietydiscount · ‎04-28-2019

I have been stewing about this since I got notice a couple of days ago that my final value fees were increasing by 40%, so here I am this morning.

I sold 947 items in Toys & Hobbies Category since June 1, 2018. I had 15 Not As Described Returns, which equates to 1.48% or about 3 out of every 200.

Of those 15 returns:

7 were "Doesn't Work or Defective", but when I received the return, they did indeed work fine and I have since resold them, with no problems. (3 of the returns were a combined shipping order that I sent to 1 customer.)
1 was "Doesn't Work or Defective", but they didn't return it because after they put in a return request I explained to them that they had to turn it on and Voila!, it worked.
1 was "Not As Described" - Which is because I sent the wrong item - My Bad!
5 were "Wrong Item Sent" - 4 of them were legitimate as I did indeed send the wrong item (3 of them were a combined shipping order that I sent to 1 customer) and 1 was exactly as described when it was returned to me.

Obviously I can make sure I send the right items from now on. I have no idea how to control false claims of Not As Described. But what really is making me scratch my head is that my "peers" have 0% returns. Zero, zip, nadda! No returns out of close to a 1,000 orders. Is this possible? I can understand 1 or even several meticulous sellers that had zero, but all of them?

On a final note, I find it odd that if I jump through all the hoops and am a top rated seller I get a 10% discount on the item's FVFs, but not the shipping's. Yet when I am penalized for not meeting some seemingly unobtainable standard, I am charged an extra 40% for the item price AND shipping.

Anonymous · ‎05-02-2019

@varietydiscount wrote:

@Anonymous wrote:

@threshold.sales.group wrote:

Doesn't the question remain, how can a seller be assessed a penalty without valid peer group? The penalized seller must by definition be a member of the peer group, so the SNAD % of the entire group can never be zero.

Hi @threshold.sales.group, the only examples that have been provided where a peer group has a 0% return rate or cannot be identified are for sellers who have a 0% return rate. A seller would not have consequences applied if there is no peer group to compare them to. If you see any examples on the boards where someone has a return rate higher than 0% and their peer group either is not available, or is listed as having a 0% return rate, please do @mention a member of the team so we can look into this!

Hi @Anonymous . Do you mean like this:

Or Like this:

Hi @varietydiscount, thank you so much for sharing this example - I will get this over to our tech teams to review, no problem!

varietydiscount · ‎05-09-2019

@Anonymous wrote:
@varietydiscount wrote:
@Anonymous wrote:
@threshold.sales.group wrote:
Doesn't the question remain, how can a seller be assessed a penalty without valid peer group? The penalized seller must by definition be a member of the peer group, so the SNAD % of the entire group can never be zero.
Hi @threshold.sales.group, the only examples that have been provided where a peer group has a 0% return rate or cannot be identified are for sellers who have a 0% return rate. A seller would not have consequences applied if there is no peer group to compare them to. If you see any examples on the boards where someone has a return rate higher than 0% and their peer group either is not available, or is listed as having a 0% return rate, please do @mention a member of the team so we can look into this!
Hi @Anonymous . Do you mean like this:

Or Like this:
Hi @varietydiscount, thank you so much for sharing this example - I will get this over to our tech teams to review, no problem!

Hi @Anonymous

Any word back from the tech team on this?

equid0x · ‎05-10-2019

@mam98031 wrote:
@dtexley3 wrote:
Could also be that they once again have bifircated the content by browser type. I've seen situations where the identical page has different content depending on the browser used. It usually fixes itself over the following weeks.
Yet another GREAT point.

I've also had the site bounce me back and forth between new and old versions of the site. For example, I was running USPS labels the other day and for 6 of the items it brought me to the new page and for 2 of them it brought me to the old one.