mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@seamssewwright wrote:Thank you. I have looked at that. My question is about the 10. My understanding is if a sellers return percentage is higher than the average, but have not had 10 returns, this will not impact them. Once they exceed that, if in the 12 month period a return drops off and they now have had 9 returns in the past 12 months are they still charged the higher fee if their return percentages are above average, or is the policy once they hit 10 they are penalized from that point on if their percentages exceed the average? Thanks again.
Yes.
From the policy link previously provided.
Your rate is evaluated as 'High' or 'Very High':
- Item not as described: You're not performing as well as your peers in making sure that buyers receive the items they ordered as described in the listing, and in setting and meeting buyer expectations.
If you are rated Very High in a category, but you had fewer than 10 'Item not as described' returns or your 'Item not as described' rate is under 1% in a specific category during the evaluation period, you will not be subject to consequences
We evaluate your metrics and peer benchmarks on the 20th of each month.
- Sellers with 400 or more transactions during the last 3 months are evaluated on their transactions during the previous 3-month period
- Sellers with fewer than 400 transactions during the last 3 months are evaluated on their transactions over the previous 12-month period
@webwanna wrote:
@mam98031 wrote:Because as I stated earlier in this thread and so did the blue that came in later. If you aren't in the penalty phase yet, the peer percentage may not show.
I think it says 0% peers if you are being compared to your peers and Ebay wants you to believe your peers have had 0% INAD returns.... and it says : " You don't have any peer benchmarks" if you aren't yet being compared to your peers.
The 0% peers number is a joke. I think the folks at Ebay are just laughing hysterically at sellers .... telling sellers their peers have 0-1% INAD returns average. By the way TRS seller, you stink now so we want 4% of your gross receipts. Did we say 4% .... now its 5%.... wait....now its...
That isn't what was said.
@mam98031 wrote:
That isn't what was said.
If you have something that looks like:
you are being compared. The graph shows the seller in the average category and peers in the low category. If you have something like:
you haven't hit the threshold yet. See, sellers and peers are not on chart at left. I sell in multiple categories and in some of those categories I haven't reached the threshold and I have the 2nd chart. In Jewelry, I have hit the threshold and I have the 1st chart. You disagree?
Post # 43
Hi @mam98031 & @varietydiscount, peer benchmarks won't appear until a seller has enough transactions or returns in a specific category for this metric to begin impacting their account in some way. That being said, if a seller is being rated at 0%, then the peers should also be displaying at the appropriate percentage. While I have not seen the peer group displayed at 0% when the seller has any percentage above 0%, I can understand how this could be confusing. I will get this over to the appropriate teams for review to ensure that the way Service Metrics display when there is a 0% rating for a seller is correct.
Trinton has not yet come back with additional information.
@Anonymous wrote:
@mam98031 wrote:
@varietydiscount wrote:
@mam98031 wrote:I have more than 10 in a single category (most from a SINGLE order that the buyer decided they didn't want) and my Peers rate is 0.0%. I'm in a category where about half the sub-categories are extremely fragile items. You can't convince me that nearly all of sellers in my peer group have a 0% return rate.
I further think that eBay needs to be more transparent about how the peer groups are constructed, ie # of peers included, average listing qty, average listing price, etc. Right now many of us feel that eBay is pulling numbers out of thin air. It doesn't have to identify the peers, but we should know how the peer group is constructed.
Are you being charged the penalty fee? Just my guess on this is that it would be like other Ebay rules and a single buyer isn't able to kick a seller into any kind of penalty or defect more than one time for any transactions in a single transaction week. Again, just my guess.
You are supposed to have 10 or more INADs from 10 Unique buyers in order to show up on the radar. And then you are only supposed to be penalized if your return rate is Very High compared to your peers. On a side note, I found out today that I have been under 10 the last proceeding months because my sales at Christmas time put me in the 400 in 3 month bracket. But now that December is not in the last 3 months, the lookback is to June and I am over 10 in 12 months, so this evaluation period I have new peers. I had some duplicate buyers too, but I still had exactly 10 unique buyers, which opened the flood gates. I sure would like verification that my "peers" who have 9 INAD Returns out of 1000 transactions (under 10 and under 1%) are being included in the 0% for peers.
Where does it say that in the Policy? I would question that because it would mean that if I had a buyer 6 months ago that filed a SNAD, they came back a couple months later and another SNAD was filed, it would mean that second one wouldn't count in the Metrics. I honestly don't think that is how it works. It certainly doesn't work that way when it comes to defects.
The policy does NOT say anything about unique buyers at all. It reads as follows:
- Item not as described: You're not performing as well as your peers in making sure that buyers receive the items they ordered as described in the listing, and in setting and meeting buyer expectations.
If you are rated Very High in a category, but you had fewer than 10 'Item not as described' returns or your 'Item not as described' rate is under 1% in a specific category during the evaluation period, you will not be subject to consequences.
I still don't know if International SNADs count against you in the US Metrics or not.
@Anonymous
Hi @mam98031, we actually do look to unique buyers, which are defined as the same buyer within the same 7 day period. A buyer who has issues months apart would still be counted as "unique buyers". I will submit feedback to have the site resources for Service Metrics expanded to clarify this.
Yes, that is what I meant. Sorry if I failed to explain that very well.
@Anonymous
@dtexley3 wrote:
@mam98031 wrote:Because as I stated earlier in this thread and so did the blue that came in later. If you aren't in the penalty phase yet, the peer percentage may not show.
I went to check and found a new floater on the metrics page.
"You must have at least 30 peers in your group, and at least 100 transactions or 10 item not as described returns, to see peer benchmarks in a particular category. Peer benchmarks are not available otherwise."
This was NOT there a few weeks ago, so it's been added.
Great call out. It wasn't there just a couple days ago either.
Thank you.
They will also be adding a better description / definition about what is meant my unique buyer.
@dtexley3 wrote:
@mam98031 wrote:Because as I stated earlier in this thread and so did the blue that came in later. If you aren't in the penalty phase yet, the peer percentage may not show.
I went to check and found a new floater on the metrics page.
"You must have at least 30 peers in your group, and at least 100 transactions or 10 item not as described returns, to see peer benchmarks in a particular category. Peer benchmarks are not available otherwise."
This was NOT there a few weeks ago, so it's been added.
Would you please provide a link. I'm not seeing it.
